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ERP System Coordinator

2 months ago

Harrow, United Kingdom BTC Electronic Components Full time

Job Summary:

We are seeking a highly skilled ERP Support Specialist to join our team at BTC Electronic Components. As an ERP Support Specialist, you will be responsible for providing technical support to our ERP system users, ensuring seamless system performance, and collaborating with cross-functional teams to drive process improvements.

Key Responsibilities:

  • Technical Support: Provide first-level support for our ERP system users, addressing and resolving technical issues in a timely and efficient manner. Collaborate with IT and external ERP support providers to troubleshoot and resolve technical problems related to the ERP system.
  • User Training: Develop and deliver training programs for ERP system users to enhance their understanding of system functionalities. Create user guides and documentation to assist users in navigating and utilizing the ERP system effectively.
  • Coordination & Communication: Collaborate with internal departments to gather feedback and requirements for system enhancements or modifications. Coordinate solution testing in line with project delivery plans. Capture and report any negative results found during testing cycles. Coordinate with ERP Support companies for software updates, developments (customizations), and system upgrades.
  • System Optimization: Work closely with cross-functional teams to identify opportunities for process improvements and system optimization. Implement best practices for system usage and data management to enhance overall efficiency.
  • Quality Assurance: Conduct regular audits of data integrity and system configurations to ensure accuracy and compliance with organizational standards. Develop and implement protocols for testing and validating system changes.

Requirements:

  • Education: Bachelor's degree in Information Technology, SQL Database Management, Software Development, or a related field.
  • Experience: Proven experience in supporting and coordinating ERP systems will be beneficial.
  • Skills: In-depth knowledge of ERP system functionalities, configurations, and integrations. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Project management skills are a plus.

Aerospheres (UK) Ltd. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, or any other characteristics protected by law.