ERP System Support Specialist

4 weeks ago


Harrow, United Kingdom BTC Electronic Components Full time

ERP System Support Specialist

At BTC Electronic Components, we are seeking an experienced ERP System Support Specialist to join our team. The successful candidate will be responsible for providing first-level support for our ERP system users, addressing and resolving technical issues in a timely and efficient manner.

Key Responsibilities:

  • Provide technical support for ERP system users, addressing and resolving technical issues in a timely and efficient manner.
  • Collaborate with IT and external ERP support providers to troubleshoot and resolve technical problems related to the ERP system.
  • Monitor system performance and proactively identify areas for improvement.
  • Develop and deliver training programs for ERP system users to enhance their understanding of system functionalities.
  • Coordinate solution testing in line with project delivery plans.
  • Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation.

Requirements:

  • Bachelor's degree in Information Technology, SQL Database Management, Software Development or a related field.
  • Proven experience in supporting and coordinating ERP systems.
  • In-depth knowledge of ERP system functionalities, configurations, and integrations.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.

Aerospheres (UK) Ltd. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability status, or any other characteristics protected by law.



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