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International eCommerce Manager

2 months ago

London, Greater London, United Kingdom HexClad Cookware Full time

About HexClad Cookware

HexClad Cookware is a leading cookware brand driving the hybrid revolution to elevate kitchens globally. With a strong presence in the market, HexClad Cookware is committed to creating home moments and making food memories at your table.

About the Role

We are seeking an experienced International eCommerce Manager to oversee and manage all eCommerce operations across multiple Shopify stores. This remote role involves merchandising, customer experience optimization, competitor analysis, and online trading.

Key Responsibilities

  • Develop pricing strategies backed into contribution margin and run pricing tests
  • Plan and execute onsite tasks set by the growth team, including translations and media, optimizing the store view for maximum performance
  • Work closely with the Head of Website on merchandising, planning, and executing offers, driving key actions such as email sign-ups, running CRO tests, and customer surveys to increase AOV, conversion rate, and LTV on the website
  • Manage all website-related activities across store views, including overseeing and building landing pages, funnels, implementing sales, and new features
  • Ensure the website is bug-free and pixel-perfect, and address issues and quality assurance
  • Monitor and create online reports and web analytics to inform commerce strategy
  • Own customer experience, ensuring a tailored experience across every touchpoint on the customer journey
  • Conduct surveys and deep customer research to expand our understanding of the best customer cohorts by territory
  • Ensure all plugins, apps, and data flow are working correctly and maintained
  • Adjust product display and inventory requirements based on territory preferences
  • Inform the full funnel from advertising to post-purchase advocacy with onsite learnings
  • Focus on localized market preferences and ensure they are accounted for on the site
  • Work with growth, brand, and retention teams to implement and execute strategies
  • Collaborate with customer support teams to enhance overall customer service and resolve eCommerce-related issues
  • Ensure internal planning and monitoring systems are updated, and strategies are executed on time and to a high standard
  • Ensure compliance with territory laws and regulations
  • Manage inventory to ensure optimal stock levels and liaise with logistics teams
  • Manage and propose optimal merchandise assortment per channel

About You

  • 5+ years of experience as an eCommerce manager or agency eCommerce manager, ideally in fast-growing companies where autonomy and effective decision-making are highly valued
  • Exceptional organizational skills, diligence, and high standards
  • Strong grasp of eCommerce and the dynamics across teams
  • Capable of managing multiple complex projects simultaneously while remaining calm and effective
  • In-depth knowledge of eCommerce and all aspects of commerce trading
  • Operational proficiency in paid media, Conversion Rate Optimization (CRO), and analytics
  • Experience with analytics tools such as Northbeam, capable of running complex tests and generating detailed reports
  • Ability to manage multiple teams across different time zones
  • Strong understanding of UX best practices
  • Proficient with tools like Figma, Klaviyo, and other eCommerce SaaS platforms
  • Proficient in Microsoft Excel or Google Sheets
  • Deep understanding of Shopify, Google Analytics, Northbeam, and other eCommerce SaaS tools
  • Experience with top-tier eCommerce tools like Klaviyo, Motion, and others
  • An interest in the culinary and cookware world
  • Love of food and cooking
  • Cooking skills and/or experience in the culinary industry a plus

What We Offer

  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading cookware brand and make a real impact on the industry