Customer Success Manager
3 weeks ago
We are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for building and maintaining strong relationships with our named accounts, driving growth and expansion, and ensuring customer satisfaction.
Key Responsibilities- Develop and execute account plans to drive growth and expansion across named accounts.
- Collaborate with technical teams to troubleshoot customer issues and provide post-go-live support.
- Conduct regular business reviews with clients to identify areas for improvement and ensure customer satisfaction.
- Lead the process for account renewals and upsell opportunities to maximize recurring revenue.
- Manage and develop the CSM team, ensuring clear objectives and regular performance reviews.
- Previous experience as a successful account manager or service delivery manager with a proven track record of working in a customer-facing role.
- Experience working with services, stakeholders, and customers.
- Detail-oriented and organized with a flexible approach to working in a fast-paced environment.
- Able to work independently and take initiative.
SCC is a leading IT company with a strong commitment to customer satisfaction and growth. We offer a competitive salary package, flexible working arrangements, and opportunities for career development and lifelong learning.
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Customer Success Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom The Growth Consultants Full time £35,000Our client is a leading business in the public sector procurement process. Their Insights platform provides valuable insights to businesses across the UK, enabling them to make informed decisions when bidding for contracts. In addition to their Insights platform, our client offers a range of services to support businesses in the procurement process. **About...
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Customer Success Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom Moorepay Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Moorepay. As a key member of our organization, you will play a critical role in managing and maintaining our customer relationships, ensuring their success and satisfaction throughout their journey with us.As a Customer Success Manager, you will be responsible for...
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Customer Success Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom SCC Full timeRole PurposeA successful Customer Success Manager is a relationship manager who expands customer accounts and solves their problems. This role aims to unify our sales and customer support teams, serving as the primary contact for post-go-live support and collaborating with the technical team to troubleshoot issues. You'll gauge customers' engagement levels...
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Customer Success Manager
1 week ago
Birmingham, Birmingham, United Kingdom Moorepay Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Moorepay. As a Customer Success Manager, you will play a critical role in the ongoing management and health of our customer relationships.Your focus will be on ensuring that our customers are successful and delighted throughout their journey with Moorepay. You will...
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Customer Success Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom Moorepay Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Moorepay. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their desired business outcomes and are delighted throughout their journey with us.Key ResponsibilitiesProactively manage and maintain strong relationships...
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Customer Success Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom Moorepay Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Moorepay. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their desired business outcomes and are delighted throughout their journey with us.Key ResponsibilitiesProactively manage and maintain strong relationships...
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Customer Success Manager
1 week ago
Birmingham, Birmingham, United Kingdom SCC Full timeRole Overview:As a key member of our team, you will be responsible for driving customer success and growth across our strategic accounts. This role requires a unique blend of sales, customer support, and relationship management skills.Key Responsibilities:Develop and execute account plans to drive growth and retention.Collaborate with technical teams to...
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Customer Success Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom The Growth Consultants Full timeAbout The Growth ConsultantsWe are a leading business consulting firm that helps companies navigate the public sector procurement process. Our team of experts provides valuable insights and support to businesses across the UK.Job Title: Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team. As a Customer Success...
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Customer Success Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom The Growth Consultants Full timeAbout The Growth ConsultantsWe are a leading business consulting firm that helps companies navigate the public sector procurement process. Our team of experts provides valuable insights and support to businesses across the UK.Job Title: Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team. As a Customer Success...
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Customer Success Manager
1 month ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for expanding customer accounts and solving their problems.Key ResponsibilitiesDevelop and implement account plans to drive growth and retention.Collaborate with...
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Customer Success Manager
1 month ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for expanding customer accounts and solving their problems.Key ResponsibilitiesDevelop and implement account plans to drive growth and retention.Collaborate with...
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Customer Success Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom Moorepay Full timeAt Moorepay, we're expanding our team to include Customer Success Managers who will play a vital role in nurturing our customer relationships and building strong partnerships with our key clients.As a Customer Success Manager, your primary focus will be on ensuring our customers achieve their goals and are completely satisfied with our services throughout...
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Customer Success Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom Moorepay Full timeAt Moorepay, we're expanding our team to include Customer Success Managers who will play a vital role in nurturing our customer relationships and building strong partnerships with our key clients.As a Customer Success Manager, your primary focus will be on ensuring our customers achieve their goals and are completely satisfied with our services throughout...
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Customer Success Manager
2 months ago
Birmingham, Birmingham, United Kingdom SCC Full time{"Role Overview": "As a Customer Success Manager at SCC, you will be responsible for unifying our sales and customer support teams. You will serve as the primary contact for post go-live support, collaborating with the technical team to troubleshoot any issues raised by customers. You will also gauge customers' levels of engagement with the company and...
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Customer Success Manager
2 months ago
Birmingham, Birmingham, United Kingdom SCC Full time{"Role Overview": "As a Customer Success Manager at SCC, you will be responsible for unifying our sales and customer support teams. You will serve as the primary contact for post go-live support, collaborating with the technical team to troubleshoot any issues raised by customers. You will also gauge customers' levels of engagement with the company and...
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Customer Success Manager
5 days ago
Birmingham, Birmingham, United Kingdom SCC Full timeRole Purpose:A Customer Success Manager at SCC will be responsible for expanding customer accounts and solving their problems. This role aims to unify our sales and customer support teams, serving as the primary contact for post-go-live support and collaborating with the technical team to troubleshoot any issues raised by customers.This role will also be...
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Customer Success Manager
1 week ago
Birmingham, Birmingham, United Kingdom SCC Full timeRole Purpose:A Customer Success Manager at SCC will be responsible for expanding customer accounts and solving their problems. This role aims to unify our sales and customer support teams, serving as the primary contact for post-go-live support and collaborating with the technical team to troubleshoot any issues raised by customers.This role will also be...
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Customer Success Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom i2i Recruitment Full timeCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at i2i Recruitment. As a key member of our business, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.Key Responsibilities:Develop and implement client success strategies to...
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Customer Success Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom Moorepay Full timeAbout the RoleMoorepay is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their desired business outcomes and are delighted throughout their journey with Moorepay.You will work closely with a key set of customer accounts, focusing on...
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Customer Success Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for building and maintaining strong relationships with our customers, driving account growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and...