Technical Support Associate

2 weeks ago


Bristol, Bristol, United Kingdom Workonblockchain Full time

Workonblockchain is looking for a Technical Support Associate to join our team. As a Technical Support Associate, you will be responsible for providing technical support to our clients and helping to implement new projects.

The salary for this role is £15,000.00 per year, based in Bristol City Centre. In addition to your salary, you will have access to career progression opportunities, a supportive culture, and a focus on work-life balance.

This is an exciting new role that offers the opportunity to gain hands-on experience in IT support and help implement new projects. You will be working closely with a passionate and driven team who are committed to delivering excellent results. The successful candidate will undertake the ground-breaking Professional Apprenticeships ICT Level 3 qualification.

You will be responsible for troubleshooting technical issues, assisting with IT setup and configuration, managing user accounts, performing basic network support, and assisting with cybersecurity. You will also provide remote assistance, contribute to documentation and knowledge base, and assist with software updates and patch management.

In this role, you will also be responsible for managing IT inventory, assisting with system administration, audiovisual support, and IT asset management. You will work closely with the external IT support company and the 5Values team to ensure that all technical requirements are met.

To be successful in this role, you will need to have basic technical support experience, customer-facing experience, basic networking knowledge, operating systems familiarity, and information communications technician training.

This role is a full-time apprenticeship, and you will be based in Bristol City Centre. You will have access to a supportive culture, career progression opportunities, and a focus on work-life balance.



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