Front of House Supervisor Position

3 weeks ago


Bury St, Suffolk, United Kingdom Lounge Full time

We are looking for a highly skilled Front of House Manager to lead our team and drive excellence in customer service. As a key member of the management team, you will be responsible for supporting the delivery of outstanding customer experiences and contributing to the continued growth and success of the business.

About the Role
  • Lead the front-of-house team to deliver exceptional customer service and maintain high standards of service quality
  • Work closely with the management team to develop and implement strategies to drive business growth and improve customer satisfaction
  • Ensure that all staff members receive the training and support they need to excel in their roles
What We Offer
  • An estimated salary of £25,000-£30,000 per annum, depending on experience
  • Shared tips with the team, based on hours worked (£8-12 per hour)
  • Paid breaks for all employees
  • Staff food provided on every shift, regardless of hours worked
  • 50% discount on food in all three Lounge brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives, including an all-expenses-paid trip with one of our suppliers
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licenced Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business
Requirements
  • You are probably an existing Supervisor, Team Leader, or an epic front-of-house team member ready to take their first step into management with a background in restaurants, bars, cafés, or coffee shops
  • You will have experience of working in a bar environment with serving freshly made food and drinks preparation
  • A natural talent and passion for hospitality
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs
  • Self-motivator working at pace with limited supervision while adhering to pressure and timescales
  • Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS


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