Customer Service Desk Specialist

4 weeks ago


Southampton, Southampton, United Kingdom EA FIRST LTD Full time

Looking for a talented Customs Analyst to join our team at EA FIRST LTD, based in Southampton. This role involves providing exceptional customer service and support for our clients.

Key Responsibilities:

  • Offer first-line and second-line support to customers.
  • Diagnose and resolve issues efficiently.
  • Collaborate with internal and external teams to ensure smooth customer service.
  • Install, upgrade, and configure new customer systems.
  • Evaluate and escalate complex incidents to higher-level support.
  • Deliver top-notch customer service through effective communication.
  • Manage customer complaints and maintain accurate records.

Requirements:

  • Strong customer service experience, preferably in transport or logistics.
  • Essential customs knowledge and experience with maritime and airfreight imports and exports.
  • Excellent communication and problem-solving skills.

Location: Southampton, with flexible working arrangements.



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