Airport Passenger Assistant

3 weeks ago


Luton, Luton, United Kingdom Wilson James Full time

At Wilson James, we are seeking a dedicated and compassionate individual to join our team as a Passenger Transfer Specialist at London's third largest international airport – Luton.

This exciting role involves working as a member of the Passengers with Reduced Mobility (PRM) Team, responsible for the transfer of PRM or those needing assistance from the aircraft to the terminal building or from the terminal building to the aircraft.

As a Passenger Transfer Specialist, you will utilise company equipment to fulfil this role and receive full training to ensure your success.

Key Responsibilities:

  • Deliver or collect special assistance passengers at the aircraft door and assist with the transfer into their seat or wheelchair through safe manual handling techniques.
  • Carry out Customer Car Agent (CCA) duties as directed by Movement Control. Escorting arriving and departing special assistance passengers.
  • Provide assistance with baggage.
  • Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.

Requirements:

  • Previous Airline &/or Airport experience is desired although not essential as full training will be provided.
  • Excellent communication skills with an empathic nature.
  • Must be able to lift passengers in accordance with manual handling guidelines.
  • Demonstrate excellent customer service.
  • Basic IT Skills.
  • Demonstrate the ability to think and act quickly in emergencies or under pressure.
  • Have an ability to deliver succinct and clear verbal and written reports where necessary.

What We Offer:

  • A competitive hourly rate of £12.20.
  • A range of lifestyle benefits, including mortgage and financial advice, vouchers for shopping outlets and food stores, and an employee referral scheme.
  • Opportunities for progression and development, including eLearning courses, apprenticeships, and in-house training courses.
  • A life assurance scheme and access to mental health support specialists.
  • Car parking space available.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.



  • Luton, Luton, United Kingdom Wilson James Full time

    Job Title: Airport Passenger AssistantWilson James is seeking a skilled Airport Passenger Assistant to join our team at Luton Airport. As a key member of our Passengers with Reduced Mobility (PRM) Team, you will be responsible for ensuring the safe and efficient transfer of passengers with reduced mobility or those requiring assistance from the aircraft to...


  • Luton, Luton, United Kingdom Wilson James Full time

    Job Title: Airport Passenger AssistantWilson James is seeking a skilled Airport Passenger Assistant to join our team at Luton Airport. As a key member of our Passengers with Reduced Mobility (PRM) Team, you will be responsible for ensuring the safe and efficient transfer of passengers with reduced mobility or those requiring assistance from the aircraft to...


  • Luton, Luton, United Kingdom Wilson James Full time

    About the RoleWe are seeking a highly skilled and compassionate individual to join our team as a Banks Person at London's third largest international airport – Luton.As a Banks Person, you will be responsible for working as a member of the Passengers with Reduced Mobility (PRM) Team, ensuring the safe transfer of PRM or those needing assistance from the...


  • Luton, Luton, United Kingdom Wilson James Full time

    At Wilson James, we are seeking a dedicated and compassionate individual to join our team as a Passenger Transfer Specialist at London's third largest international airport – Luton.The successful candidate will be responsible for ensuring the safe and efficient transfer of passengers with reduced mobility or those requiring assistance from the aircraft to...


  • Luton, Luton, United Kingdom Wilson James Full time

    At Wilson James, we are seeking a dedicated and compassionate individual to join our team as a Passenger Assistant at London's third largest international airport – Luton.This role is an exciting opportunity to work with diverse clients, making for a dynamic and engaging workplace. As a Passenger Assistant, you will be responsible for ensuring the safe and...


  • Luton, Luton, United Kingdom Wilson James Full time

    At Wilson James, we are seeking a dedicated and compassionate individual to join our team as a Passenger Transfer Specialist. As a key member of our Passengers with Reduced Mobility (PRM) Team, you will play a vital role in ensuring the safe and efficient transfer of passengers with reduced mobility or those requiring assistance from the aircraft to the...


  • Luton, Luton, United Kingdom Wilson James Full time

    We are seeking an enthusiastic and empathetic individual to join our team as a Banks Person at London's third largest international airport – Luton. As a Banks Person, you will play a vital role in ensuring the safe and efficient transfer of passengers with reduced mobility or those needing assistance from the aircraft to the terminal building or from the...


  • Luton, Luton, United Kingdom Optime Group Full time

    Operations Manager Job OpportunityOptime Group, in partnership with a leading Ground Handling Client at Luton Airport, is seeking a skilled Operations Manager to support the Passenger Assistance contract. This role offers a unique chance to develop your career in airport operations and passenger assistance.About the RoleAs an Operations Manager, you will...


  • Luton, Luton, United Kingdom Optime Group Full time

    Operations Manager Job OpportunityOptime Group, in partnership with a leading Ground Handling Client at Luton Airport, is seeking a skilled Operations Manager to support the Passenger Assistance contract. This role offers a unique chance to develop your career in airport operations and passenger assistance.About the RoleAs an Operations Manager, you will...


  • Luton, Luton, United Kingdom Optime Group Full time

    Operations Manager Job OpportunityOptime Group, in partnership with a leading Ground Handling Client at Luton Airport, is seeking a skilled Operations Manager to support the Passenger Assistance contract. This role offers a unique chance to develop your career in airport operations and passenger assistance.About the RoleAs Operations Manager, you will report...


  • Luton, Luton, United Kingdom Optime Group Full time

    Operations Manager Job OpportunityOptime Group, in partnership with a leading Ground Handling Client at Luton Airport, is seeking a skilled Operations Manager to support the Passenger Assistance contract. This role offers a unique chance to develop your career in airport operations and passenger assistance.About the RoleAs Operations Manager, you will report...

  • Airport HGV Driver

    1 week ago


    Luton, Luton, United Kingdom Wilson James Full time

    Wilson James is a leading managed service provider dedicated to delivering tailored solutions and top-tier customer service. As a key member of our team, you will be responsible for ensuring the safe and efficient transfer of passengers and their luggage at Luton Airport.Key ResponsibilitiesOperate HGV vehicles to transport passengers and luggage between...

  • HGV Driver

    2 weeks ago


    Luton, Luton, United Kingdom Wilson James Full time

    Wilson James is a leading managed service provider dedicated to delivering tailored solutions and top-tier customer service. As a key player in the industry, we prioritize safety, efficiency, and customer satisfaction.We are currently seeking a skilled HGV Driver to join our team at London's third largest international airport – Luton. In this role, you...


  • Luton, Luton, United Kingdom Optime Group Full time

    Join Our Airport Team: Aircraft Turnaround Coordinator PositionAre you a highly organized and detail-oriented individual with a passion for airport operations?We are seeking a talented Aircraft Turnaround Coordinator to join our team at Optime Group, in partnership with a leading Ground Handling Company at Luton Airport. As an Aircraft Turnaround...

  • HGV Driver

    3 weeks ago


    Luton, Luton, United Kingdom Wilson James Full time

    Wilson James is a leading managed service provider dedicated to delivering tailored solutions and top-tier customer service. As a key player in the industry, we prioritize safety, efficiency, and customer satisfaction.We are seeking a highly motivated and reliable HGV Driver to join our team at London's third largest international airport – Luton. In this...

  • PCV Driver

    4 weeks ago


    Luton, Luton, United Kingdom Apcoa Parking Full time

    PCV Driver Opportunity at London Luton AirportWe are seeking a qualified PCV driver to join our team at London Luton Airport. As a PCV driver, you will be responsible for driving our courtesy shuttle bus around the designated airport car park, providing a high standard of customer service to our passengers.Key Responsibilities:Drive the Company's vehicles in...


  • Luton, Luton, United Kingdom 00191 Leidos Security Detection & Automation U.K. Ltd. (SDS UK) Full time

    Job DescriptionWe are seeking a highly skilled Field Service Engineer to join our team at Leidos Security Detection & Automation U.K. Ltd. (SDS UK). As a Field Service Engineer, you will be responsible for providing technical and customer support for installed systems and related projects.Key Responsibilities:Install, maintain, troubleshoot/diagnose, repair...


  • Luton, Luton, United Kingdom Leidos Full time

    Job Title: Field Service Engineer Luton Stansted AirportAbout the Role:We are seeking a highly skilled Field Service Engineer to join our team at Leidos. As a Field Service Engineer, you will be responsible for providing technical and customer support for installed systems and related projects. You will install, maintain, troubleshoot/diagnose, repair and...

  • Check In Agent

    2 weeks ago


    Luton, Luton, United Kingdom Optime Group Full time

    Optime Group, a leading aviation recruitment expert, is seeking an experienced and skilled Check In Agent to join a well-established client at a major airport.Key benefits of this role include:Competitive hourly rateFlexible shift patterns, including 6 on 3 offPart-time hours with opportunities for progressionFree airport parkingTemp to perm opportunity with...


  • Luton, Luton, United Kingdom Airparks Full time

    Drive with Us at Luton AirportWe're changing the face of airport parking at Airparks, and we're looking for experienced PCV drivers to join our team at Luton Airport.As a PCV Shuttle Bus Driver, you'll be responsible for transferring our customers to and from Luton Airport to one of our two car park sites. Your role will involve driving to and from the...