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Facilities Maintenance Coordinator

1 month ago

London, Greater London, United Kingdom CV-Library Full time

Job Summary: We are seeking an experienced Works Coordinator/Scheduler to join our team at CV-Library. As a key member of our facilities team, you will be responsible for monitoring calls, managing the supply chain, and driving the engineering team to meet required SLAs.

Key Responsibilities:

  • Monitoring calls received from customers and updating records
  • Managing the supply chain and driving suppliers to meet required SLAs
  • Driving the engineering team to attend to all callouts within required SLAs
  • Effective communication with internal teams and external customers
  • Ensuring QHSE documentation is maintained and readily available
  • Managing the CAFM system
  • Answering calls and emails in a timely manner
  • Allocating internal engineers to callouts and maintenance visits
  • Actively identifying and implementing innovation to enhance performance

Requirements:

  • Previous facilities and maintenance experience
  • Excellent telephone manner and customer service skills
  • Time management and ability to work under pressure
  • Computer literacy and ability to work as part of a team
  • Ability to work safely and positively