Customer Service Representative
3 weeks ago
We are seeking a skilled Customer Service Executive to join our team at Harbourne Associates in Milton Keynes, UK.
The successful candidate will be responsible for managing customer relationships, resolving queries, and ensuring accurate order processing.
Key Responsibilities:
- Manage customer inquiries via phone and email, ensuring efficient and effective resolution
- Process orders accurately, including correct pricing to prevent invoice queries
- Resolve supply and delivery issues in a timely manner
- Maintain systems, procedures, and practices supporting sales and customer service functions
Candidate Requirements:
- Previous experience in a customer service environment
- Ability to work in a fast-paced, demanding environment with high accuracy
- Intermediate computer skills
- Excellent interpersonal and communication skills
- Good problem-solving skills with ability to use initiative
- Experience working with CRM systems
Package Details:
- Basic Salary up to £27,000
- 15% Bonus
- 25 days annual leave, plus bank holidays
- Pension scheme
- Private healthcare
- Life assurance
- Employee assistance program
- Long service awards
- Monday to Friday, 08:30-17:00 working hours
This is a fantastic opportunity to join a market-leading company with significant career potential.
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