Client Relationship Manager

4 days ago

Southwark, Greater London, United Kingdom Freedom People Full time
About the Role

This is a unique opportunity to join Freedom People as an Account Manager, where you will be responsible for maintaining and nurturing long-term relationships with our clients. As a key member of our team, you will oversee the recruitment needs of our clients, ensuring successful client engagement and delivering top-quality candidates that align with their business objectives.

Key Responsibilities
  • Client Relationship Management:
    • Serve as the primary contact for assigned clients, developing strong relationships.
    • Understand client needs, company culture, and hiring goals to effectively match them with qualified candidates.
    • Ensure high levels of client satisfaction through regular communication and feedback.
  • Process Management:
    • Oversee the entire recruitment lifecycle, from understanding client needs to final placement of candidates.
    • Work closely with the recruitment team to deliver high-quality candidates within the agreed time frames.
    • Ensure that client requirements are met efficiently by collaborating with internal recruitment consultants.
    • Regularly update clients on recruitment progress, providing reports and insights on hiring trends.
  • Project Coordination:
    • Coordinate recruitment projects and initiatives, ensuring they are completed on time and within budget.
    • Manage the hiring needs of multiple clients simultaneously while maintaining attention to detail and quality.
  • Market Insights & Advisory:
    • Provide clients with market insights, salary benchmarking, and recruitment trends within their industry.
    • Offer advice on talent acquisition strategies, diversity hiring, and workforce planning.
Key Requirements
  • Experience:
    • Proven experience as an Account Manager or in a similar client-facing role within the recruitment industry.
    • A deep understanding of recruitment practices, talent acquisition, and the hiring lifecycle.
    • Experience in managing multiple clients and accounts simultaneously.
  • Skills:
    • Exceptional interpersonal and communication skills.
    • Strong problem-solving abilities
    • Ability to manage multiple priorities in a fast-paced environment.
    • Strong project management skills with a detail-oriented approach.
    • Proficient in recruitment software, Job Boards, CRM tools, and MS Office.
  • Personal Attributes:
    • Driven to exceed client expectations.
    • Adaptable and able to thrive in a dynamic and evolving environment.
    • High degree of professionalism and ethical standards.

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