Travel Experience Coordinator

2 days ago

London, Greater London, United Kingdom The Travel Corporation Full time
About the Role

We are seeking a Program Services Coordinator to join our dynamic London team and play a vital role in delivering unforgettable travel experiences.

This is an exciting opportunity to work in the heart of the UK's capital city, with a salary of up to £29,000 per annum.

The ideal candidate will have a minimum of 2 years' experience in operations, preferably in tourism or hospitality, and strong interpersonal skills to build relationships with shipboard staff, suppliers, and internal teams.

Key Responsibilities:

  • Operational support for assigned ships.
  • First point of contact for Cruise Managers and Local Hosts for day-to-day operational business.
  • Communicating last-minute changes to Suppliers, Cruise Managers, Local Hosts, and ships as needed.
  • Liaising with Suppliers on expected participation levels and services needed per cruise whilst readjusting them accordingly when required.
  • Controlling the quality and performance of our Suppliers, Cruise Managers and Local Hosts (assigned ships).
  • Following up on quality of services and following up on Cruise Managers and Local Hosts tour report service feedback (assigned ships).
  • Covering emergency duties/phone (including weekends) as required on a rotational basis.
  • Communicating with our international offices/teams to successfully deliver Uniworld cruises/products.
  • General administrative duties, which can include but not limited to, invoicing queries, deviations, special events/activities, and daily operation delivery for your allocated ships.
  • Special assignments and projects as delegated to you.

About You

  • Familiarity with the cruise industry and European rivers/cities is a plus.
  • Strong organizational and IT skills (MS Office proficiency required; experience with MarineXchange (MXP) is a bonus).
  • Fluent in English (written and verbal); additional European languages like German, French, or Italian are advantageous.
  • A proactive mindset and ability to work autonomously.
  • Proof of the right to work in the UK.
  • A passion for delivering exceptional service and attention to detail.

Perks

You'll enjoy an annual travel credit, flexibility to work from anywhere for two weeks each year, and two paid days off to volunteer for causes close to your heart. Additionally, you'll have access to professional development courses that help fuel your passion and growth.

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