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Application Support Specialist
2 months ago
Job Title: Application Support Specialist
Job Summary:
We are seeking a skilled Application Support Specialist to join our Technology Solutions division in Borehamwood. As an Application Support Specialist, you will play a crucial role in providing Application Service Desk and Development support to internal teammates.
Key Responsibilities:
- Provide 1st and 2nd line application support for internal teammates, managing support and change requests through the creation, updating, and resolution of tickets.
- Support and maintain existing software functionality, identifying, analysing, and correcting defects within established service level agreements.
- Develop software in accordance with published standards and guidelines, including adherence to code standards and user interface design guidelines.
- Liaise with software vendor support services to ensure incidents are resolved within agreed Service Levels, escalating when required.
Requirements:
- Previous experience in a similar Application Service Desk or support role.
- Proficiency in providing 1st and 2nd line software support.
- Knowledge of software development practices, including coding standards and user interface design.
- Solid understanding of SQL or demonstrable experience of working with solutions in SQL.
- Strong communication skills and the ability to collaborate effectively within a team.
- Experience liaising with software vendor support services.
What We Offer:
- A negotiable basic salary and all the normal benefits you'd expect (Holiday, company pension etc.).
- A collaborative, open and honest environment that is designed to deliver the best outcomes to our clients and staff.
- An environment built around supporting and developing our staff with funding available for relevant professional qualifications.
