EUC Support Specialist

3 days ago

Ashford, Kent, United Kingdom Brakes Full time

{"h1": "EUC 3rd Line Engineer Role at Brakes
", "p": "We are seeking an experienced EUC 3rd Line Engineer to join our Technology team at Brakes, a Sysco company. As a key member of our infrastructure and field support team, you will be responsible for providing technical support to end-users throughout Sysco GB.
", "ul": ["Subject matter expert for EUC technologies, including MDM, Windows 11 and Apple devices.", "Provide both onsite and remote 3rd line support for end-users", "Ability to prioritise workload to ensure service levels are maintained.", "Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution.", "Owner of problem management actions, root cause analysis, known error documentation and associated investigations and resolution.", "Producing high quality documentation for use by 2nd line and 1st line engineers and end users.", "Ensure that changes are made in accordance to change management guidelines and policies.", "Providing support to projects as required to support the deployment of new technologies."]}

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    {"h1": "EUC 3rd Line Engineer Role", "p": "At Brakes, we are currently seeking an EUC 3rd Line Engineer to join our Technology team on a full-time, permanent basis. As a key member of our team, you will be responsible for providing technical support to end-users throughout Sysco GB, promoting excellent customer service, and dealing with colleagues in a...

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    {"h1": "EUC 3rd Line Engineer Role", "p": "At Brakes, we are currently seeking an EUC 3rd Line Engineer to join our Technology team on a full-time, permanent basis. As a key member of our team, you will be responsible for providing technical support to end-users throughout Sysco GB, promoting excellent customer service, and dealing with colleagues in a...

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