Retail Team Lead

4 weeks ago


London, Greater London, United Kingdom Ryman Full time
About the Role

As a key member of our retail team, you will have the opportunity to develop your skills and knowledge in a fast-paced environment. This role is perfect for someone who is passionate about delivering exceptional customer service and has a strong desire to learn and grow with our company.

The successful candidate will be responsible for supporting the store management team, driving forward both turnover and revenues from the store based on lean principles. You will be an ambassador of the Ryman brand, showcasing our products and services to customers and promoting a positive shopping experience.

Key Responsibilities
  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role, and positively sharing this knowledge with our customers.
  • Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures.
  • In the absence of the Store/Deputy Manager, assume full accountability for the overall security and safety of our people and property, ensuring the Branch operates in line with company policies and procedures. Motivate all colleagues to drive sales and achieve required KPIs. Liaise with the Retail Support Centre should any issues need to be reported.
  • Passion for the Ryman Brand and our associated companies.
  • Confident approach towards maximising sales opportunities.
  • Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities.
About Us

Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service.


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