Community Outreach Officer

14 hours ago


Watford, Hertfordshire, United Kingdom Howells Solutions Limited Full time
Job Title: Resident Liaison Officer

About the Role

We are seeking a proactive and successful Resident Liaison Officer to join our team delivering Planned Works within the Social Housing sector. This role is based in Buckinghamshire and North London areas.

Your responsibility will be to develop positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently.

This scheme is working closely with a public sector client, so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

Key Responsibilities
  • Working on planned maintenance projects
  • Decent Homes programme experience
  • Full clean driving licence with own vehicle
  • Pre-entry visits and company inductions
  • Collect tenancy agreement/approval forms
  • Visiting tenants in their homes and advising them on when and what work is being carried out
  • Acting as the main point of contact and dealing with any problems/queries that the tenant may have
  • Contacting neighbourhood housing associations and establishing working relations with them
  • Visiting properties that are being refurbished with potential tenants and advising them on completion dates
  • Attending and chairing tenant forum meetings to advise tenants of works being carried out

The successful candidate will be working for a modern, forward-thinking business that believes the strengths, skills, and personalities of their people are the key to the group's success.



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