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Travel Money Advisor

2 months ago

Skipton, North Yorkshire, United Kingdom Travelex Full time

Job Summary

We are seeking a highly skilled and customer-focused Travel Money Advisor to join our team at Tesco Skipton. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers with their foreign exchange needs.

Key Responsibilities

  • Nurture and form relationships with customers to understand their travel and currency requirements and tailor their experience accordingly.
  • Establish yourself as a trusted advisor and ambassador for Travelex products and services, providing support and advice to customers.
  • Process foreign exchange transactions accurately and efficiently, ensuring a seamless customer experience.
  • Deliver on key performance goals, both procedural and customer-focused, to drive business success.
  • Utilize your attention to detail to process daily online FX requests and deliveries, ensuring accuracy and efficiency.
  • Implement best practice legal and regulatory standards, adhering to Travelex compliance procedures.

Requirements

  • Numerically proficient, with a strong grasp of numbers to handle large amounts of cash and currency.
  • IT proficient, with a basic understanding of computers and in-house till systems.
  • Excellent communication skills, with the ability to build strong relationships with customers and colleagues.
  • Desire to succeed, with a drive to make a difference and deliver exceptional results.

About Travelex

We are a leading specialist provider of foreign exchange, with a mission to simplify our customers' access to international money. Our team is dedicated to delivering exceptional customer service and support, and we are committed to creating a positive and inclusive work environment.