International Wholesale Manager

1 month ago

London, Greater London, United Kingdom Fortnum & Mason Full time
Job Title: International Account Manager

Fortnum & Mason is seeking a highly skilled and experienced International Account Manager to join our team. As an International Account Manager, you will be responsible for managing key client accounts, ensuring appropriate brand representation, and maximizing sales performance.

Key Responsibilities:
  • Assist the Head of International in managing the business-critical path, ensuring agreed timelines are met regarding product presentations, pricing, and sample availability.
  • Maximize new product opportunities subject to regional preferences and restrictions.
  • Collaborate with Marketing and Visual Merchandising Teams to support new product or location launches and enhance the brand's digital presence.
  • Problem-solve issues arising with customers regarding all aspects of account management.
  • Promote our partners' online activity to maximize sales and enhance the brand's digital presence.
  • Assist the Head of International in defining sales conditions with new clients, including order minima, payment terms, and exclusivity.
  • Work with the International Merchandiser to forecast customers' sales and report on performance to the Head of International.
  • Contribute to the monthly executive board report.
  • Manage the journey of customer orders on time and assist with communication with clients regarding order issues and collections.
  • Liaise with Technical Support and Logistics for all export procedures, product registrations, and food labelling where relevant.
  • Closely work with the International Administration Assistant in relation to invoicing and customer debt.
  • Report into the Director of International on sales status against budget and all operational issues.
  • Assist in building sales and margin budgets.
  • Visit key markets as and when required.
Requirements:
  • Self-driven, well-organized, and resilient.
  • Numerate, financially astute, high level of Excel skills, and proficient in Microsoft Office, Word, Outlook, and PowerPoint.
  • Excellent presentation, communication, and interpersonal skills, adept at interacting with people at all levels and cultures.
  • Able to manage own workload and that of a team with excellent time organization skills.
  • Able to work to tight deadlines and work flexibly.
  • Proactive approach.
  • Effective and commercial decision-maker.
  • Ability to work in a fast-paced environment thinking strategically and driving results.
  • High degree of personal drive and motivation will be needed with a proactive and flexible attitude towards change.
  • Minimum 2 years' experience in International Wholesale and/or Franchising.
  • Mature attitude to managing overseas customers with strong cultural awareness.
  • Strong verbal and written communication skills.
  • Ability to build trusting relationships with customers re-enforcing our brand values and professionalism.

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