Sales Support Team Member

1 day ago


Widnes, Halton, United Kingdom Motorpoint Ltd Full time
About the Job

This role is a key part of our Sales Support team, where you will play a crucial role in delivering fantastic customer service. You will be working closely with colleagues to ensure that customer needs are not just met but exceeded mainly over the telephone and also face-to-face.

Key Responsibilities:

  • Delivering excellent customer service to ensure customer satisfaction.
  • Managing various administration processes, such as pre and post-collection queries and issues.
  • Using our CRM system daily to create customer cases and ensuring actions are taken until the issue has been resolved.
  • Qualifying customer needs on arrival at site, ensuring their queries are dealt with quickly and effectively by the relevant team member.

Requirements:

  • A full UK driving licence is essential.
  • You should have strong people, communication, and organisational skills.


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