Customer Service Representative
3 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Taylor & Francis. As a key member of our department, you will be responsible for providing exceptional customer service to our internal and external customers.
Key Responsibilities
• Provide outstanding customer service through various channels, including phone, email, live chat, and in-person interactions.
• Take ownership of customer queries and resolve issues in a timely and professional manner.
• Process orders, invoices, quotes, returns, and claims with precision and attention to detail.
• Resolve product or service problems by clarifying customer issues, determining root causes, and selecting the best solutions.
• Collaborate with other departments to manage day-to-day business processes and improve customer satisfaction.
Requirements
• Previous customer service experience, preferably in a similar industry.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Proficiency in Microsoft Office and CRM systems.
What We Offer
• An excellent work-life balance with a flexible working culture.
• 25 days annual leave per year, plus 3 additional discretionary days for Christmas and 4 paid volunteering days.
• Employee assistance program, share match plan, pension scheme, life assurance, and medical care.
About Us
Taylor & Francis is a leading business that values diversity, inclusivity, and work-life balance. We strive to foster a supportive environment where our colleagues can learn, develop, and succeed. We believe in the transferability of skills and experience and encourage applications from candidates who are passionate about working with us.
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