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Conference & F&B Support Coordinator

2 months ago

Aberdeen, Aberdeen City, United Kingdom Sodexo Full time
Job Overview

We are seeking a highly organized and detail-oriented Conference & F&B Support Steward to join our team at Sodexo in Woodbank Hotel, Aberdeen. As a key member of our operations team, you will be responsible for ensuring the smooth execution of conferences and events, while also providing exceptional support to our F&B team.

Key Responsibilities
  • Manage the meeting and conference department, providing support to the F&B team as needed.
  • Carry out duty management shifts, adhering to hotel operating procedures.
  • Maintain accurate data and provide timely reports to relevant departments.
  • Liaise with clients and customers, handling meeting queries professionally and efficiently.
  • Accurately and timely bill clients and customers.
  • Set up and maintain meeting areas, IT equipment, audio visual equipment, and other required equipment.
  • Ensure all conference kit has current PAT test stickers.
  • Liaise with the kitchen and food and beverage team to report catering figures daily.
  • Perform general housekeeping of all conference areas, including recycling activities.
  • Order and replenish vending supplies, IT supplies, and stationery.
  • Photocopy and print supplies liaison.
  • Submit reports as required.
  • Identify opportunities for service improvement or development within the conference environment.
  • Ensure compliance with Sodexo and Shell's legal regulations on health and safety, food safety, hygiene, and the environment.
  • Embody a 'zero harm mindset,' reporting near misses and accidents accurately, and equipment defects to your line manager.
  • Complete company documents with integrity, practicing due diligence at all times.
  • Develop your skills and knowledge within the position.
  • Attend weekly team meetings to maintain communication across the team.
  • Work independently within a team environment.
  • Maintain a positive working relationship with clients.
  • Ensure quality, cleanliness, food safety, and hygiene standards meet company SEMS, Safeguard, and local authority regulations.
  • Assist the food and beverage department as needed.
Requirements
  • Computer literacy.
  • Excellent communication skills, both written and verbal, with experience working with previous customers or clients.
  • Excellent interpersonal skills, able to communicate effectively with customers, clients, and staff at all levels.
  • Good time management and organizational skills.
  • Ability to work well under pressure, managing multiple workloads.
  • Ability to achieve and set standards, operating to performance criteria, particularly in hotel operations.
  • Knowledge of health and safety and food safety.
  • Able to demonstrate attention to detail and adherence to standards.
  • Positive approach to learning in role, identifying own training needs as appropriate.
  • Self-motivated, with a sense of own initiative.
  • Ability to work effectively as part of a team.
  • Flexible approach to role, available to work different shifts, including evenings and weekends, if required by the business.
What We Offer
  • Unlimited access to an online platform offering mental health and wellbeing support.
  • Employee Assistance Programme for everyday issues or larger problems.
  • Access to a free health and wellbeing app, providing rewards for maintaining a healthy lifestyle.
  • Sodexo Discounts Scheme, offering great deals 24/7.
  • Money Insights and financial benefits via the Salary Finance Platform.
  • Save for your future by becoming a member of the Sodexo Retirement Plan.
  • Death-in-Service benefit for colleagues who pass away while employed by Sodexo.
  • Opportunities to grow and succeed throughout your career at Sodexo.
  • Cycle to Work Scheme to help colleagues do their bit for the environment.
  • Volunteering Opportunities to support worthwhile causes in our communities.
  • Flexible and dynamic work environment.
  • Competitive compensation.
  • Full training and full protective uniform supplied.