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Store Supervisor

2 months ago

Londonderry, United Kingdom Frasers Group Full time

About Frasers Group

Frasers Group is a leading department store group with a rich heritage spanning over years. With a portfolio of over global brands, we are committed to delivering exceptional customer service and driving business growth.

Job Summary

We are seeking a highly motivated and experienced Store Supervisor to join our team at Frasers. As a Store Supervisor, you will be responsible for leading and supervising a cross-functional team to deliver high levels of customer service, stock management, and cash handling.

Key Responsibilities

  • Proactively lead the Stockroom & Shopfloor team to support the store in delivering excellent customer service, merchandising, and replenishment.
  • Workforce planning - use judgment to focus resources appropriately and support the sales floor.
  • Drive pace, flexibility, and accuracy within the team to process deliveries and minimize stock loss/damage efficiently.
  • Support and implement best practices and principles to ensure store teams operate back of house routines and tasks to guidelines.
  • Ensure the team provides an accurate and comprehensive cash handling service, including issuing till floats and reconciling cash and vouchers.
  • Ensure compliance with relevant departmental policies, including Health & Safety and legislative requirements.
  • Regular communication with the Store Manager and Service Managers on stock levels.
  • Work effectively with 3rd party contractors to ensure a safe, clean, and secure environment.
  • Be a key holder for the store and open/close the store as needed.

Requirements

  • Experience in fashion retail would be beneficial for this role.
  • Relevant supervisory experience in a customer-facing and stock-handling environment with a consistent career path.
  • Proven track record of working at pace to deliver results against targets and deadlines.
  • The ability to influence and challenge.
  • An understanding of Health & Safety legislation.
  • Proven track record of achieving targets and delivering results against deadlines.
  • Demonstrates attention to detail when dealing with large quantities of information to ensure accuracy.
  • Excellent Customer Service skills.