Pensions Administrator

2 months ago


Warrington, Warrington, United Kingdom Betfred Full time

About the Role

The Pensions Administrator will play a crucial role in the delivery of our Reward and Benefits proposition, through the administration and development of our pension schemes and supporting information.

This is a standalone role that sits alongside 5 other roles within the Reward and Benefits Team at Betfred.

Key Responsibilities

  • Pension Scheme Administration
    • Deliver the end-to-end pensions administration, ensuring that contributions are correctly calculated in respect of each scheme and the relevant pay day.
    • See that any in-month changes are processed correctly and on time, including maternity, long-term sick, pay changes, opt-in or out, requests to increase / decrease contributions.
    • Update our HR & Payroll system with the relevant information and ensure it is accurate at all times.
    • See that any non-standard arrangements are administered according to their individual needs.
    • Monitor and respond to pension-related queries from colleagues, seeing that any frequently asked questions are collated and stock responses are captured and shared accordingly.
    • Work seamlessly with our HR, Payroll & Finance Teams, ensuring that all communications are clear and timely.
    • Monitor communications from all pension providers and take appropriate action where required.
    • Submission of the pension contributions for each scheme to the relevant pension provider and raising payment requests, in line with the scheme provider's timescales.
  • Pro-active Management of Pension Activity
    • Identify the need for change and lead on the development and delivery of new processes, continually looking for ways to streamline and optimise the processes in place.
    • Develop and maintain all correspondence templates, record templates, policies and process notes, continuously looking to improve them and making sure that any changes are made.
    • Proactively seek out best practice and evidence to support ideas for continual development of the reward and benefit proposition, keeping up to date with market trends, with a particular focus on pensions.
    • Manage the payroll calendar and proactively deliver the required activity, including but not limited to leading on the year end processes, cyclical autoenrollment (CARD) process, AE Re-certification and Annual ONS reporting, as required.
    • Work in collaboration with the Systems Administrator on the maintenance of pensions functionality in the HR & Payroll system.
    • Continuously seek opportunities to improve service delivery and demonstrate first class customer service.
  • Embedding Pensions within our Reward & Benefits Strategy
    • Enhance colleague understanding and develop awareness of the pensions benefit within the context of our overall Reward and Benefits strategy.
    • Liaise with third parties as required, to explore different ways and resources to support our ambition to enhance knowledge of pensions.
  • Ad-Hoc
    • Provide ad-hoc support to the administration of the wider company benefits as required.
    • Data analysis as required.
    • Any other duties as reasonably required.

Requirements

The ideal candidate will have:

  • An underpinning pensions-related qualification, such as Certificate / Diploma in Pensions Administration, or already working towards.
  • A deep understanding of Pensions including Statutory Regulations, the Workplace Pension Reform and different scheme types.
  • Experienced in the design and delivery of all aspects of pension administration and the associated statutory requirements.
  • Demonstrable experience of streamlining processes to reach the desired outcomes.
  • Experience working with different combinations of terms and conditions / complex data sets.
  • Examples of working with multiple pension schemes, including auto-enrolment / postponement and salary sacrifice, across multiple payrolls / pay dates.
  • Exceptional data skills, ideally with advanced knowledge of Microsoft Excel.
  • Excellent communication skills, both verbal and written and comfortable working with all levels of stakeholder.
  • Naturally curious and analytical. Highly organised, meticulous with a strong attention to detail and drive for accuracy.
  • Tenacious, resilient and a self-starter. Able to act on own initiative, with little supervision, but also enjoys working in a team environment.
  • Enjoys investigations and providing recommendations on appropriate resolutions.
  • Highly personable with a passion for delivering great customer service.

Desirable

  • Accredited with the Pensions Management Institute.
  • Knowledge / experience of Resource Link is a strong advantage.
  • Knowledge of NEST and Scottish Widows Pension Schemes


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