Customer Service Representative

6 days ago

London, Greater London, United Kingdom Apcoa Parking Full time
Job Description

Job Title: Customer Service Representative

Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to passengers and drivers at Heathrow Airport.

Key Responsibilities:

  • Provide excellent customer service to passengers and drivers, responding to queries and resolving issues in a professional and courteous manner.
  • Process passengers and establish destinations, ensuring accurate and efficient service.
  • Liaise with the Taxi Feeder Park to confirm driver validity and issue Local Journey Tickets as required.
  • Conduct badge and licence checks on the rank, reporting any anomalies and ensuring compliance with airport regulations.
  • Be proactive and security-conscious, reporting any unattended packages or parcels.
  • Use the Hand Held Unit to confirm taxis should be on the ranks and correctly record LJ/FFS during periods of peak demand.
  • Deal with passengers requiring oversize or special luggage arrangements.
  • Knowledge of Abstract of Laws and Heathrow Airport Bylaws, with full training provided.
  • Learn fully the destinations and issuing Local Journey Tickets, Fares Fair Zones A, B & C, with full training provided.

Requirements:

  • Flexibility to work in all areas of Heathrow across the business.
  • Willingness to work overtime should the need arise.
  • Good command of the English language.
  • Excellent customer service skills.
  • Ability to use a two-way radio, with training provided.
  • Ability to work as part of a team and also lone working.
  • Knowledge of Heathrow Airport and local area would be an advantage.
  • Driving licence preferable but not necessary.

What We Offer:

  • 42 hours per week, 4 on/4 off including days, nights, weekends, and bank holidays.
  • £13.15 per hour or £27,000 per annum.
  • Training and development opportunities.
  • Pension scheme.
  • Employee discount scheme.

About Us: We are a leading parking and airport services company, committed to providing exceptional customer service and creating a motivating work environment. We offer a range of benefits and opportunities for career development, and are an equal opportunities employer.

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