Membership Advisor

5 hours ago

Norwich, Norfolk, United Kingdom Bannatyne Health Club Full time
About Bannatyne Health Club

Bannatyne Health Club is a leading provider of fitness and wellness services, dedicated to helping individuals achieve their health and fitness goals. Our state-of-the-art facilities and expert staff make us the perfect choice for those looking to improve their overall well-being.

Job Title: Membership Advisor

We are currently seeking a dynamic and enthusiastic Membership Advisor to join our team. As a Membership Advisor, you will be responsible for promoting and selling memberships, conducting tours and presentations, and ensuring the club is trained in line with company expectations.

Key Responsibilities:
  • Promote and sell memberships through tours, presentations, and follow-ups with prospective members
  • Conduct engaging and informative tours of the club, highlighting key features and benefits
  • Ensure the club is trained in line with company expectations
  • Lead, mentor, and manage a team to achieve and exceed membership KPIs
  • Develop and implement strategic sales plans to drive new membership acquisition and retention
  • Conduct regular training sessions to enhance the skills and performance of team members
  • Monitor sales performance metrics and provide actionable insights to improve results
  • Build and maintain strong relationships with prospective and existing members
  • Collaborate with marketing and operations teams to develop promotional campaigns and special offers
  • Ensure a high level of customer satisfaction by addressing inquiries and resolving issues promptly
  • Analyse market trends and competitor activities to stay ahead of industry developments
Requirements:
  • Good organisational and multitasking abilities
  • The ability to think outside the box and be a self-starter with your own initiative
  • Strong interpersonal and communications skills and a customer-focused attitude
  • A genuine passion for health, wellness, and customer service
  • The ability to establish rapport, build trust, and demonstrate credibility
  • The ability to work to deadlines and be KPI-driven
  • Ability to work flexible hours, including weekends and holidays
What We Offer:
  • Competitive compensation
  • Opportunities for professional development
  • A supportive team culture
  • Free gym membership
  • Discounted spa treatments and products
  • Discounted meals and beverages
  • Length of service awards and staff bonuses

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