Housing Liaison Officer
3 weeks ago
About the Role:
Fawkes & Reece (North) is seeking a skilled Tenant Liaison Officer to join their team. As a key member of the team, you will be responsible for developing positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes.
Key Responsibilities:
- Pre-entry visits and company inductions
- Collecting tenancy agreement/approval forms
- Visiting tenants in their homes to advise them on when and what work is being carried out
- Acting as the main point of contact and dealing with any problems/queries that tenants may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitoring customer complaints and resolving any potential issues
- Monitoring customer satisfaction
Requirements:
The successful candidate must be able to develop positive relationships with residents, have excellent communication skills, and be able to work independently.
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