Housing Liaison Officer

3 weeks ago


Manchester, United Kingdom Fawkes & Reece (North) Full time

About the Role:

Fawkes & Reece (North) is seeking a skilled Tenant Liaison Officer to join their team. As a key member of the team, you will be responsible for developing positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes.

Key Responsibilities:

  • Pre-entry visits and company inductions
  • Collecting tenancy agreement/approval forms
  • Visiting tenants in their homes to advise them on when and what work is being carried out
  • Acting as the main point of contact and dealing with any problems/queries that tenants may have
  • Contacting neighbourhood housing associations and establishing working relations with them
  • Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
  • Attending and chairing tenant forum meetings to advise tenants of works being carried out
  • Monitoring customer complaints and resolving any potential issues
  • Monitoring customer satisfaction

Requirements:

The successful candidate must be able to develop positive relationships with residents, have excellent communication skills, and be able to work independently.



  • Manchester, United Kingdom Fawkes and Reece Full time

    Job Title: Housing Liaison OfficerJob Summary:Fawkes and Reece is looking for an experienced Housing Liaison Officer to join their team. The successful candidate will be responsible for building strong relationships with tenants and stakeholders, ensuring effective communication and resolving any issues that may arise.Key Responsibilities:Visiting tenants in...


  • Manchester, United Kingdom The Guinness Partnership Full time

    **About Us** The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live...


  • Manchester, United Kingdom Great Places Housing Group Full time

    Customer Liaison OfficerAt Great Places Housing Group, we are seeking a skilled Customer Liaison Officer to join our team. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Complete pre-entry surveys and joint inspections with contractors to...


  • Manchester, United Kingdom Great Places Housing Group Full time

    Customer Liaison OfficerAt Great Places Housing Group, we are seeking a skilled Customer Liaison Officer to join our team. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Complete pre-entry surveys and joint inspections with contractors to...


  • Manchester, United Kingdom Great Places Housing Association Full time

    About the Role:We are seeking a highly skilled Customer Liaison Officer to join our team at Great Places Housing Association. As a key member of our customer-facing team, you will be responsible for providing excellent customer service to our residents and stakeholders. Your primary focus will be on responding to a range of customer queries, including rent...


  • Manchester, United Kingdom Great Places Housing Group Full time

    Job Advert **Customer Liaison Officer** As the Customer Liaison Officer, you will engage with customers and stakeholders to ensure smooth delivery of our investment programme. Your key responsibilities include conducting surveys, organising consultation events, addressing complaints, and providing support through various channels. This role is crucial in...


  • Manchester, United Kingdom Great Places Housing Group Full time

    Job Advert **Customer Liaison Officer** As the Customer Liaison Officer, you will engage with customers and stakeholders to ensure smooth delivery of our investment programme. Your key responsibilities include conducting surveys, organising consultation events, addressing complaints, and providing support through various channels. This role is crucial in...


  • Manchester, United Kingdom CV-Library Full time

    Bridgeman Recruitment Services (Agency) has been instructed to recruit for an experienced Tenant Liaison Officer for a Regional Building Contractor. The ideal candidates will have a background in Social housing tenancy or have worked in a customer facing role within the social housing sector. Responsibilities of the Tenant Liaison Officer include: *...


  • Manchester, United Kingdom Great Places Housing Group Full time

    Customer Liaison OfficerWhat you'll be doingCompleting pre-entry surveys and joint inspections with our contractors in advance of investment works, such as replacement windows, bathrooms and kitchensArranging consultation events with customers and contractorsSupporting customers by resolving complaints and responding to queries related to investment works in...


  • Manchester, United Kingdom CV-Library Full time

    Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. They are currently recruiting for a Tenant Liaison Officer to work on a retrofit scheme in Blackley, Manchester. This is a temporary position,...

  • Tenant Liaison Officer

    2 months ago


    Manchester, United Kingdom CV-Library Full time

    Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...

  • Tenant Liaison Officer

    2 months ago


    Manchester, United Kingdom Fawkes & Reece (North) Full time

    Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates.My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...

  • Housing Officer

    6 months ago


    Manchester, United Kingdom Cromwood Housing Full time

    At Cromwood Housing we provide vital housing services to save the lives of people who are homeless, sleeping rough, seeking asylum and fleeing domestic abuse. Our purpose is to remain one of the leading providers of social housing to the local authorities in London and Greater Manchester. Cromwood is seeking a Housing Officer to be the main point of...


  • Manchester, United Kingdom Great Places Housing Group Full time

    Customer Liaison Officer Role OverviewAt Great Places Housing Group, we are seeking a highly skilled and dedicated Customer Liaison Officer to join our team. This role is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and making a positive impact in the lives of our residents.Key Responsibilities:Work...


  • Manchester, United Kingdom CV-Library Full time

    My client who is a large social housing contractor has now a position for a tenant liaison officer within the Manchester area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties /...


  • Manchester, United Kingdom Great Places Housing Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Liaison Officer. As a key member of our team, you will play a vital role in delivering excellent customer service and ensuring the smooth delivery of investment works.Key ResponsibilitiesComplete pre-entry surveys and joint inspections with...


  • Manchester, United Kingdom Great Places Housing Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Liaison Officer. As a key member of our team, you will play a vital role in delivering excellent customer service and ensuring the smooth delivery of investment works.Key ResponsibilitiesComplete pre-entry surveys and joint inspections with...

  • Brand Liaison Officer

    4 weeks ago


    Manchester, United Kingdom Fawkes & Reece (North) Full time

    Job Title: Tenant Liaison OfficerWe are seeking a highly skilled and experienced Tenant Liaison Officer to join our client, a well-established Social Housing Contractor, on a permanent basis.About the Role:The successful candidate will be responsible for providing exceptional customer service to tenants, ensuring their needs are met and their expectations...

  • Brand Liaison Officer

    4 weeks ago


    Manchester, United Kingdom Fawkes & Reece (North) Full time

    Job Title: Tenant Liaison OfficerWe are seeking a highly skilled and experienced Tenant Liaison Officer to join our client, a well-established Social Housing Contractor, on a permanent basis.About the Role:The successful candidate will be responsible for providing exceptional customer service to tenants, ensuring their needs are met and their expectations...


  • Manchester, United Kingdom Fawkes & Reece (North) Full time

    Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. They are currently recruiting for a Tenant Liaison Officer to work on a retrofit scheme in Blackley, Manchester. This is a temporary position,...