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Maintenance Supervisor

2 months ago

London, Greater London, United Kingdom OKB KONE plc Full time

This role is responsible for leading the operational service delivery team to ensure that KONE delivers on its commitments to customers in a safe and timely manner and to the agreed high standard of quality.

The Maintenance Supervisor establishes and maintains good relationships with customers through regular interaction and coaching, leading and motivating the Maintenance Technicians to continuously improve field performance.

They manage maintenance operations and variable costs according to targets, ensuring that repair and callout sales targets are achieved.

Key Responsibilities:

• Establish and maintain good relationships with customers

• Coach and lead Maintenance Technicians to improve field performance

• Manage maintenance operations and variable costs

• Ensure customer experience touchpoints are followed during the maintenance contract lifecycle

• Accountable for customer retention and ensuring service commitments are met

Requirements:

• Excellent organisational and communication skills

• Good written and spoken English

Benefits: 20 Days Holiday, Company Pension Scheme, Employee Assistance Program, PDI, Life Assurance, Cycle to Work Scheme, Private Medical Insurance, Company Vehicle, Bonus.