Head of Public Engagement and Supporter Experience

3 weeks ago


Loughborough, Leicestershire, United Kingdom Rainbows Children's Hospice Full time
About the Role

We are excited to announce an opportunity for a seasoned fundraising expert to lead our public fundraising efforts and develop strategies to grow our income, engage supporters, and deliver an outstanding supporter experience.

This pivotal position involves developing and leading strategies to grow our income, engage supporters, and deliver an outstanding supporter experience. Key responsibilities include:

  1. Team Leadership: Develop and lead a high-performing, collaborative public fundraising team, delivering against ambitious growth targets.
  2. Supporter Acquisition: Deliver on a dedicated Supporter Acquisition Strategy which delivers 5,000 new supporters over the next five years.
  3. Strategic Planning: Create and implement an effective public fundraising strategy, encompassing individual giving, lottery, in-memory giving, legacy marketing, and supporter journeys.
  4. Brand Collaboration: Ensure the integration of Rainbows' brand and fundraising communications to maximise their impact, developing compelling content and case studies.
  5. Income Growth: Develop plans with the Income Generation and Lottery teams to grow support from regular givers, cash donors, lottery players, and new committed giving propositions.
  6. Legacy Fundraising: Maximise support from gifts in Wills through strategic planning and delivery.
  7. Supporter Experience: Act as the strategic lead for supporter experience across all teams, ensuring every supporter feels valued and engaged.


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