Mandarin Speaking Hospitality Ambassador

4 weeks ago


City of London, United Kingdom Portico Full time

The Portico Group is seeking a skilled Mandarin speaking individual to fill the role of Day Concierge at an exclusive residential development in the city.

As a Day Concierge, you will be responsible for providing exceptional customer service and support to residents. This includes sorting post and couriers, taking ownership of contractors and keys, organizing restaurant bookings, and handling complex requests.

Key responsibilities include:

  • Providing a friendly face and helping hand to residents
  • Ensuring that residents' every need is met
  • Balancing duties such as sorting post and couriers
  • Taking ownership of contractors and keys
  • Organizing restaurant bookings
  • Handling complex requests

The successful candidate will have excellent communication skills, both written and verbal, and be able to fluently speak Mandarin. Experience in delivering outstanding 5-star service within a customer service or hospitality environment is desirable.

Benefits include:

  • Holiday allowance and Enhanced annual leave
  • Pension
  • Life insurance
  • Recommend a Friend Bonus Scheme
  • Thank you voucher scheme
  • 24-hour private helpline for employees
  • Access to our discounts and benefits platform
  • Award winning Training Academy
  • Eyecare scheme

About Portico:

We are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working, and other soft services.

We aim primarily at the business and industry, residential and property sectors with over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland.

Why choose Portico?

We reward hard work and dedication, empower people to grow, and believe that work should be fun and engaging. We embrace diversity and treat everyone equally, ensuring everyone has opportunities to grow, develop, and progress in their careers. Our people are customer service superheroes who are passionate about serving and helping others within prestigious environments.



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