Mandarin Speaking Sales Professional

1 day ago


London, Greater London, United Kingdom Mandarin Recruitment Full time
Job Opportunity: Global Reservation Sales and Ticketing Agent

Company Overview:

Mandarin Recruitment is a leading specialist recruitment agency that helps UK and China businesses find and source high-quality Mandarin-speaking professionals. Our unparalleled channels to the Chinese speaking market enable us to deliver top talent to our clients.

About the Job:

We have an exciting opportunity for a highly skilled Mandarin speaking Reservation Sales and Ticketing Agent to join our team in London. The successful candidate will be responsible for delivering exceptional customer service, managing group bookings, and maintaining communication with local management and head office representatives of airlines.

Key Responsibilities:

  • Prepare daily and monthly reports on airline sales and conduct reconciliation
  • Deliver exceptional customer service over the phone and in person
  • Address various ticket-related issues, such as reissues, upgrades, reroutes, and lost tickets, via phone and face-to-face interactions
  • Manage group bookings and allocations for tour operators, including issuing contractual terms and conditions by individual airline protocols

Requirements:

  • High school diploma and a diploma from a travel institution
  • Proficiency in written and spoken English
  • Fluency in Mandarin – essential in speaking, reading, and writing
  • Familiarity with MS Word, Excel, and Outlook


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