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Business Services Officer

2 months ago

Northallerton, North Yorkshire, United Kingdom Cafcass Full time
About the Role

We are seeking a highly organized and detail-oriented Business Services Officer to join our team at Cafcass. As a key member of our team, you will play a vital role in the effective management and progression of cases, providing administrative support to our local Family Court Advisers and Service Managers.

Key Responsibilities
  • Monitor case progression and ensure timely completion of tasks
  • Receive referrals from the Court or Cafcass Intake Team and create/update/close cases within our case management system
  • Send letters and information packs to service users and identify any missing information for follow-up
  • Receive and deal with telephone enquiries and meet and greet visitors, including service users
  • Provide general administrative support to the team
Requirements
  • A relevant qualification in business administration (e.g. NVQ2) or significant experience in a similar role
  • Confident and capable of using MS Office applications to a basic/intermediate level
  • Clear, confident communicator via email, phone, and in person
  • Ability to prioritize work in a fast-moving environment with strict deadlines
What We Offer

We provide a supportive and inclusive work environment, excellent benefits, and opportunities for professional growth and development. If you are a motivated and organized individual who is passionate about delivering high-quality administrative support, we encourage you to apply for this exciting opportunity.

Please note that successful applicants will be subject to a range of pre-engagement checks, including a Disclosure and Barring Service check (DBS). Further information on what the assessment covers can be found by viewing the Cafcass DBS policy.