Reservations Coordinator
4 weeks ago
Reservations Agent Role Overview
We are seeking a highly skilled and motivated Reservations Agent to join our Reservations Department at the Royal Lancaster London. As a key member of our team, you will be responsible for taking reservations in accordance with our Departmental Standard Operating Procedures, ensuring all relevant information is obtained, and using block and allocation where applicable.
Main Responsibilities
- To take reservations in accordance with the agreed Departmental Standard Operating Procedures, ensuring all relevant information is obtained, using block and allocation where applicable.
- To understand and have comprehensive knowledge of Opera system.
- Action extranets minimum three times a day.
- To cross sell sister hotels, The Landmark London, 15 Basil Street and The Landmark Bangkok where appropriate.
- To be fully conversant with all the Hotel and Company's facilities. To establish and maintain a knowledge of the Hotel's main competitors and their pricing.
- To inform other departments of relevant information regarding bookings in accordance with the departmental procedure. Rely any special or different requests as required.
Requirements
- You will be required to work 40hours per week, on a shift rota.
- As a Reservations Agent, you will be part of a dynamic team that strives to deliver memorable moments and five-star service to our guests and each other.
About Us
We are a leading hotel in London, committed to providing exceptional service and creating unforgettable experiences for our guests. We are proud to be a Best Employer for 2021 at Springboard's Excellence Awards and a 2 rosettes hotel. We offer a range of benefits, including a pension scheme, 50% discount in all our restaurants and Spa's, and access to private medical insurance.
What We Offer
- A competitive salary and service charge.
- A comprehensive pension scheme with company contributions.
- 50% discount in all our restaurants and Spa's across our properties.
- Team member and Friends & Family rates across our properties.
- Extensive discounts on our benefits platform.
- Access to private medical insurance.
- Interest free season ticket loan.
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing.
- Bike to work scheme.
- Complimentary laundry.
- Free meals on duty.
- Access to development plans, apprenticeships and world-class management development programmes including educational sponsorship.
- Recommend a Friend incentive.
- Opportunity to join our taskforces to contribute to the business focuses, community and environment.
- Employee recognition schemes and Social Committee events including gala dinners and much more.
How to Apply
All applicants must be legally eligible to work in the UK. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
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