Cyber Claims Specialist

4 weeks ago


London, Greater London, United Kingdom CFC Full time
About the Role

CFC is seeking a highly skilled Cyber Claims Specialist to join its Claims and Incident Response team. The successful candidate will work closely with the internal Incident Response Team to guide clients and triage incidents with the appropriate external response partners to deliver high-quality responses to cyber incidents.

The Cyber Claims Specialist will be responsible for proactively handling cyber and technology claims on behalf of CFC's capacity providers from first notification of loss to settlement within the scope of CFC's delegated authorities. This will involve fostering good relationships with policyholders, brokers, underwriters, and capacity providers, and driving excellent customer service.

The ideal candidate will have experience dealing with external stakeholders in a customer service or consultancy environment, and the ability to prioritize where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters, and in addressing claims queries.

The Cyber Claims Specialist will also be responsible for managing the work involved in cyber incidents and/or forensic investigations, and working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC's products and wordings.

Key Responsibilities:

  • Proactively handle cyber and technology claims on behalf of CFC's capacity providers.
  • Foster good relationships with policyholders, brokers, underwriters, and capacity providers.
  • Actively work with a panel of response vendors during claims incidents.
  • Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third-party recoveries and seeking to reduce claims leakage.
  • Work closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC's products and wordings.

About You:

We are looking for a candidate who is passionate about all things Cyber and Cyber Security. You will also have:

  • Experience dealing with external stakeholders in a customer service or consultancy environment.
  • The ability to prioritize where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters, and in addressing claims queries.
  • The capability of managing the work involved in cyber incidents and/or forensic investigations.

Core Values:

We are a company that values passion, intensity, and fun. We show up each day ready to take on the world, and we challenge everything to make things better. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.



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