Wastewater Network Specialist

4 weeks ago

London, Greater London, United Kingdom idibu Full time
Job Description

We are seeking a skilled and experienced Wastewater Network Specialist to join our team at Thames Water. As a key member of our operations team, you will be responsible for working on complex operational problems, making financial decisions, and identifying proactive solutions to improve efficiency and customer satisfaction.

Key Responsibilities:
  • Work in compliance with company procedures, including health and safety and street works legislation.
  • Make technical decisions on work being carried out, balancing network and customer impact with cost control.
  • Provide technical support to the Area network Manager and coordinate operational resources for unplanned work and operational events.
  • Provide information to integrated planning on required network maintenance, technical support, and improvement to network strategy function.
  • Work with field teams and the customer management function to determine the cause of complex/difficult flow and pressure problems.
  • Provide information on required maintenance and improvement to the Performance, Risk, and Optimisation Team, and assist with contingency planning.
  • Take personal ownership of customer issues, responding to queries and complaints and resolving issues.
  • Contribute to the business unit achieving its financial targets.
Requirements:
  • Great communication skills to maintain and improve our high-quality customer experience.
  • Knowledge of wastewater network systems is desirable.
  • Good business/stakeholder awareness, and cost management experience, together with an innovative and creative approach to problem-solving and strong team working and influencing skills.
  • Full UK Driving Licence with willingness to travel across the south London region assisting other areas as required.
What We Offer:
  • Salary up to £45,000 per annum depending on skills and experience.
  • Car allowance and fuel allowance.
  • Annual Leave 26 days holiday per year increasing to 30 with the length of service.
  • Contributory pension – Defined Contribution - Maximum of 12% - 2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
About Us:

At Thames Water, our purpose is to deliver life's essential service so our customers, communities, and planet can thrive. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work.

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