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Residential Partnerships Coordinator

1 month ago

Barrow, Cumbria, United Kingdom CIH International Housing Group Full time

Becoming a Tenancy Management Specialist with CIH International Housing Group means joining a dynamic team that prioritizes effective tenancy management and community building. In this role, you'll manage tenancies, develop relationships with stakeholders and partners, and ensure the delivery of excellent services to customers.

The key responsibilities of this position include:

  • Managing complex cases involving vulnerable individuals, utilizing your expertise to provide tailored support.
  • Working collaboratively with colleagues to achieve positive outcomes for customers, often in high-pressure situations.
  • Maintaining accurate records and adhering to GDPR guidelines when handling customer data.
  • Regularly traveling to customer homes and our office in Burnley, demonstrating flexibility and adaptability.

As a valued member of our team, you'll receive a competitive salary of £30,000 - £35,000 per annum, depending on experience, plus 28 days paid holiday plus bank holidays per year (pro-rata for part-time). Our comprehensive benefits package includes a choice of Pension Schemes, including a Defined Benefit Scheme, option to purchase additional holiday, Employee Assistance Programme, Hapi Benefits App, and Cycle to Work scheme.

To excel in this role, you'll need:

  • Significant customer service experience, preferably in a housing or related field.
  • A proactive approach to work, willingness to travel, and ability to work effectively under pressure.

This position is subject to a successful DBS check. We prioritize agile working and encourage remote work, providing necessary equipment and software. As a forward-thinking organization, we emphasize sustainable practices, driving value for customers through energy-efficient development plans and retrofitting projects.