Change Management Specialist

1 month ago

London, Greater London, United Kingdom Talan Full time

About the Role

The Change Analyst will be responsible for the day-to-day operation of the change process, developing solutions to address issues and realise opportunities in the retail energy market, engaging with stakeholders to capture views and impacts, producing change documentation, and ensuring REC products remain accurate and up to date.

Key Responsibilities

  • Develop an in-depth understanding of the Retail Energy Code, its products, and the end-to-end impacts of these on industry stakeholders and consumers.
  • Provide advice and support to REC parties and stakeholders in understanding and engaging in the change process.
  • Identify the impacts of Change Proposals to REC products, Parties and Service Providers, consumers, and other Industry Codes.
  • Analyse the root causes of issues and develop effective, proportionate, and enduring change solutions in collaboration with other Code Manager and other Service Providers.
  • Produce comprehensive, accurate, and realistic Change Proposal Plans setting out a timetable for each Change Proposal relative to its complexity, importance, and time-sensitivity.
  • Produce and review responses to impact assessments and consultations, identifying required amendments to solution options and legal drafting.
  • Organising and setting up workshops / arranging documentation to facilitate industry feedback / collaboration / input at various working and issues groups.
  • Complete cost-benefit analysis and produce robust business cases to support the case for approving or rejecting Change Proposals.
  • Produce high-quality change documentation to internal quality standards.
  • Develop and maintain strong, collaborative working relationships with other Code Managers and other REC Service Providers.
  • Provide 2nd line support to the service desk to resolve change management queries and assist with front-line queries during busy periods.

About Us

Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone.

What We Offer

  • 25 days annual leave, plus bank holidays
  • Reward and recognition schemes
  • Flexible working
  • Private Bupa healthcare
  • Life Assurance (up to 4 times annual salary)
  • Matched pension contributions
  • Season Ticket Loan
  • Cycle to work scheme
  • Buy and Sell annual leave
  • Reimbursement of eye test and up to £50 towards glasses or contacts
  • Corporate gym rates
  • Employee Assistance Programme
  • Summer and Christmas parties, along with monthly Gembar

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