ITIL Change Management Specialist

4 days ago


London, Greater London, United Kingdom N Consulting Ltd Full time

N Consulting Ltd is seeking an experienced ITIL Change Management Specialist to join our team in London or Milton Keynes. As an ITIL Managing Professional, you will be responsible for the operational implementation of the Change Management process across all Open University Digital and IT services.

Job Overview

The successful candidate will have formal ITILv3/4 certification and a sound practical experience of operational Change Management. They will also possess excellent interpersonal, initiative, written, communication, negotiating, influencing and team working skills, as well as an excellent customer service approach.

Key Responsibilities

  • Ensure all Changes are recorded, evaluated, authorised, prioritised, planned, tested, implemented, documented and reviewed in a controlled manner.
  • Assess Changes according to Risk and Impact.
  • Engage with internal and external auditors to ensure that Changes are being correctly recorded and managed.
  • Lead the approval/authorisation of Changes in Change Advisory Board (CAB).
  • Maintain a Forward Schedule of Change, and identify and manage scheduling conflicts.
  • Define and approve classification of Changes and appropriate pathways.
  • Drive automation and ongoing refinement of the CAB process.
  • Monitor compliance to the Change Management Process.

Requirements

  • Formal ITILv3/4 certification.
  • Sound practical experience of operational Change Management.
  • Excellent interpersonal, initiative, written, communication, negotiating, influencing and team working skills.
  • An excellent customer service approach.
  • Proven ability to provide management information and data on IT services and systems.
  • Experience of introducing agile and automated change processes in more traditional environments.

Estimated Salary: £65,000 - £80,000 per annum depending on experience.



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