Current jobs related to Head of Guest Experience Manager - London, Greater London - The Ned

  • Head of Guest Experience

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityTo deliver exceptional service and care to all Broadgate employees and visitors, adhering to service level agreements and established policies.Ensure a warm and professional welcome, acknowledging guests promptly and maintaining a friendly demeanor.Proactively gather customer feedback and maintain awareness of building facilities to...

  • Head of Guest Experience

    4 weeks ago

    London, Greater London, United Kingdom The Peninsula London Full time

    Head Concierge Opportunity at The Peninsula LondonAre you a seasoned hospitality professional with a passion for delivering exceptional guest experiences? Do you have a proven track record of leading high-performing teams and driving luxury service standards?About the RoleWe are seeking a highly skilled and experienced Head Concierge to join our team at The...

  • Head of Guest Experience

    4 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    Job Title: Head Host HostessAbout the Role:We are seeking a highly skilled and experienced Head Host Hostess to join our team at AccorHotel. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest feels welcome and valued.Key Responsibilities:Guest Greeting and Service: Greet...

  • Head of Guest Experience

    4 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    Job Title: Head Host HostessAbout the Role:We are seeking a highly skilled and experienced Head Host Hostess to join our team at AccorHotel. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest feels welcome and valued.Key Responsibilities:Guest Greeting and Service: Greet...

  • Head of Guest Experience

    3 weeks ago

    London, Greater London, United Kingdom Sea Containers London Full time

    A lifestyle hotel based on London's eclectic South Bank, Sea Containers London is a destination where glamour meets brutalism. With 359 bedrooms, award-winning food and drink outlets, and an electric energy, it's your London anchor on the River Thames.We are seeking an experienced and charismatic Head Host to join our team for a year-long maternity cover...

  • Head of Guest Experience

    4 weeks ago

    London, Greater London, United Kingdom The Peninsula London Full time

    **Head Concierge Opportunity at The Peninsula London**The Peninsula London is seeking a seasoned Head Concierge to oversee the Concierge Desk operations, ensuring exceptional service with a strong focus on the Peninsula Service Principles.**Key Responsibilities**Exceed guest expectations with service, in keeping with the Peninsula Service Principles,...

  • Head of Events and Experiences

    2 weeks ago

    London, Greater London, United Kingdom Public House Head Office Full time

    Job Title: Head of Special EventsJob SummaryThe Head of Special Events is responsible for planning, executing, and overseeing a diverse range of in-house and guest-driven events across the pub group's venues. This includes managing key seasonal events, brand collaborations, and private, high-profile functions.Key ResponsibilitiesIn-House Event Planning and...

  • Head of Membership and Guest Experience

    2 weeks ago

    London, Greater London, United Kingdom Vacancies Full time

    Job Title: Head of Membership and Guest ExperienceAt The Arts Club Dubai, we are seeking a highly skilled and experienced Head of Membership and Guest Experience to lead our membership team and provide exceptional services to our members.Key Responsibilities:Develop and implement effective membership strategies to attract and retain membersManage the...

  • Corporate Receptionist

    3 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityAs a key member of the Rapport Guest Services team, the successful candidate will be responsible for delivering exceptional guest experiences in a luxury corporate environment.Welcoming guests and ensuring a seamless and personal guest journeyActing upon all requests that guests might have in an efficient, friendly and timely...

  • Head Receptionist

    4 weeks ago

    London, Greater London, United Kingdom Gordon Ramsay Restaurants Full time

    Head Receptionist Job DescriptionWe are seeking a highly skilled and experienced Head Receptionist to join our team at Lucky Cat by Gordon Ramsay at 22 Bishopsgate.This is an exciting opportunity to work in a unique and dynamic environment, where you will be responsible for delivering exceptional guest service and ensuring a seamless dining experience for...

  • Head of Guest Experience

    2 weeks ago

    London, Greater London, United Kingdom Montcalm Collection Full time

    About Montcalm Marble ArchMontcalm Marble Arch is a five-star hotel located on a historic crescent in London, offering a unique blend of luxury and hospitality. As a key member of our team, you will play a pivotal role in providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities• Responsible for...

  • Head of Guest Experience

    2 weeks ago

    London, Greater London, United Kingdom Corecruitment Full time

    Job Title: Head of Guest Experience - Luxury HotelJob Summary:We are seeking a highly skilled and experienced individual to join our team as a Head of Guest Experience at a luxury hotel in London. As a key member of our front of house team, you will be responsible for providing exceptional customer service and ensuring that every guest has a memorable and...

  • Guest Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom Accor Hotels Full time

    Main Responsibilities:Deliver exceptional guest experiences and ensure high standards of service across all hotel departments.Develop and implement strategies to enhance the hotel's reputation and performance.Collaborate with Heads of Departments to resolve guest complaints and issues.Ensure seamless communication and coordination between departments to...

  • Guest Experience Supervisor

    3 weeks ago

    London, Greater London, United Kingdom Fulham Pier Full time

    Fulham PierLocated along the Thames, we've created a unique destination that offers something for everyone. Whether it's a morning yoga session, a coffee break, or a pizza-making class, our venue is the perfect spot to relax and unwind.As a Guest Experience Supervisor, you'll be the face of our brand, ensuring that every visitor has a memorable experience....

  • Host and Guest Experience Manager

    3 weeks ago

    London, Greater London, United Kingdom Accor Full time

    Job Title: Host and Guest Experience ManagerAt The Hoxton, Southwark, we're looking for a skilled Host and Guest Experience Manager to join our team. As a key member of our hospitality team, you'll be responsible for creating a culture of recognition and delight for our guests, turning every guest into a regular.Key Responsibilities:Lead by example, keeping...

  • Head of Reservations Manager

    2 weeks ago

    London, Greater London, United Kingdom Public House Head Office Full time

    Job Title: Head of ReservationsJob Summary:We’re seeking an experienced Head of Reservations to oversee daily reservations across our London and Cotswolds venues at Public House Head Office. As a key member of our hospitality team, you will be responsible for managing all aspects of reservations, from initial inquiries to final service.Key...

  • Head of Reservations Manager

    3 weeks ago

    London, Greater London, United Kingdom Public House Head Office Full time

    Job Title: Head of Reservations ManagerJob Summary:We are seeking a highly skilled and experienced Head of Reservations Manager to join our team at Public House Head Office. As a key member of our operations team, you will be responsible for managing daily reservations across all our venues in London and the Cotswolds.Key Responsibilities:Reservation...

  • Head of Reservations Manager

    4 weeks ago

    London, Greater London, United Kingdom Public House Head Office Full time

    Job Title: Head of ReservationsJob Summary:We are seeking a highly skilled and experienced Head of Reservations to join our team at Public House Head Office. As a key member of our operations team, you will be responsible for managing daily reservations across all our venues in London and the Cotswolds.Key Responsibilities:Reservation Management: Handle...

  • Head of Reservations Manager

    3 weeks ago

    London, Greater London, United Kingdom Public House Head Office Full time

    Job Title: Head of ReservationsJob Summary:We are seeking a highly skilled and experienced Head of Reservations to join our team at Public House Head Office. As a key member of our hospitality team, you will be responsible for managing daily reservations across all our venues in London and the Cotswolds.Key Responsibilities:Reservation Management: Handle...

  • Head of Reservations Management

    3 weeks ago

    London, Greater London, United Kingdom Public House Head Office Full time

    Job Title: Head of Reservations ManagementJob Summary:We are seeking a highly skilled and experienced Head of Reservations Management to join our team at Public House Head Office. As a key member of our operations team, you will be responsible for managing daily reservations across all our venues in London and the Cotswolds.Key Responsibilities:Daily...

Head of Guest Experience Manager

2 months ago

London, Greater London, United Kingdom The Ned Full time
Head of Guest Experience

At The Ned, we're committed to delivering exceptional guest experiences that exceed expectations. As the Head of Guest Experience, you'll play a pivotal role in leading our Guest Experience Centre team to provide seamless communication and booking services to our guests and members.

Key Responsibilities:

  • Lead the Guest Experience Centre team to ensure exceptional guest service and efficient booking processes
  • Oversee reservation processes for Rooms, F&B, Spa, and Member Events, driving conversions and upselling
  • Collaborate with senior teams to review set-ups and performance, providing guest feedback and suggestions for operational efficiency
  • Develop and implement strategies to achieve excellent KPIs in conversions, upselling, and guest feedback measures
  • Ensure internal and external systems are up-to-date with menus, opening hours, set-ups, and hotel profiles
  • Provide reporting and data to relevant stakeholders, supporting other departments as needed

Requirements:

  • Minimum 2 years of lead experience in a customer service-related role within the 5* luxury market
  • Positive leadership style and creative thinking
  • Strong relationship builder with excellent decision-making skills
  • Experience in delivering and exceeding guest expectations
  • Excellent communication skills, both written and verbal
  • Comprehensive knowledge of Opera PMS (V5) and Open Table
  • Knowledge of Knowcross, Micros, Book4time also preferred

What We Offer:

  • Salary of up to £48,000/year inc service charge
  • Every house membership of Soho House
  • Enhanced parental leave, company sick pay, and pension
  • Complimentary meals in our friendly team restaurant, Neddy's, including monthly payday breakfast
  • Exciting learning and development programmes to help progress your career
  • Exclusive rates at The Ned for staying and eating for you, your family, and friends
  • Wellbeing and health benefits, including Wagestream and Benefit Bank
  • Paid volunteer day
  • Regular social events, including an annual pool party
  • Employee assistance programme – 24/7 advice and support
  • Reward and recognition initiatives

We're committed to being the best place to work, and our diversity, equity, and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview.

All candidates must be able to obtain a visa to live and work in the US to be considered for this role.