Electronic Gaming Host Specialist

3 weeks ago


Manchester, United Kingdom The Rank Group Full time

About This Role

Grosvenor is on an exciting journey of growth. As an Electronic Gaming Host, you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for.

Our Electronic Gaming Hosts are passionate about people and create a memorable and entertaining experience for our guests.

Your Key Responsibilities

  • Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
  • Work with your colleagues to provide efficient and dynamic service across leisure, food, and beverage
  • Ensure you keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor online
  • Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety, and always promote and champion safer gambling

What We Are Looking For

  • Positive attitude
  • Experience of working successfully in a hospitality role
  • Knowledge of and passion for electronic gaming
  • Fanatical about delivering unrivalled customer experience
  • Ability to collaborate with the wider business
  • Sound communication skills
  • Comfortable with change and ability to embrace new ways of working

About Us

Grosvenor Casino, Didsbury, is an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.


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