Healthcare Concierge Officer
3 weeks ago
Nuffield Health Brentwood is seeking a highly skilled Healthcare Concierge Officer to join our team at the Manchester Institute of Health and Performance.
As a Healthcare Concierge Officer, you will work closely with the General Manager to lead and further develop the elite sport liaison service, providing a full range of concierge and patient admin duties.
The successful candidate will have high levels of attention to detail, maintaining knowledge of facility services and functions, as well as strong computer system skills to work with bespoke databases, spreadsheets, and reports.
This role includes meeting and greeting VIP patients, visitors, consultants, and staff, ensuring all enquiries and matters are dealt with efficiently, professionally, and in a timely manner.
The role requires:
- Devise and provide a set of guidelines and protocols to key staff and stakeholders for the VIP Patient Service.
- Attend to VIP patients' requirements, including arranging appointments, refreshments, taxis, and/or drivers, ensuring client areas are clean, to their requirements and fit for purpose.
- Oversee sports medicals.
- Make bookings for consultant appointments, clinical investigations, performance facilities, education, and seminar events.
- Provide administrative support for MDTs, super-clinics, and clinical councils, including minute-taking.
- Support the Business Office and Admin team leader to capture revenue, ensuring accurate payments are taken where necessary.
- Verify appropriate medical insurance cover and document centralised accounts.
We offer a competitive salary of £45,000 per annum and benefits package that includes:
- A 37.5-hour working week, including weekend and evening shifts.
- A comprehensive benefits package, including pension scheme, life assurance, and annual leave entitlement.
About Nuffield Health Brentwood:
Nuffield Health Brentwood is a world-class healthcare facility, combining modern diagnostic technology, sports medicine, and education - all in one location. We provide access to Nuffield Health's network of leading consultants to benefit from their expertise and experience in fitness and sport.
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