Client Concierge
7 months ago
Based in Carrier’s head office in Didsbury, Manchester _
**THE COMPANY**
Established in 1982 and with royalty and celebrities amongst our clients, Carrier’s discreet,
attentive and bespoke service is held in the highest regard. Carrier curates exceptional luxury
travel experiences designed to fulfil the desires, dreams and goals of our clients; experiences so
bespoke you won’t find them anywhere else. The client’s every need, every preference and every
whim is catered for, no request is too small and no challenge too big.
**THE ROLE**
of service excellence to our clients.
Ensuring that all aspects of clients’ concierge itineraries are managed to perfection, you will source,
arrange and secure bespoke arrangements with the world’s leading travel suppliers and global
connections.
You will ensure our clients receive a truly exceptional travel experience by proactively anticipating
the needs of the luxury traveller before departure. Delivering a seamless and frictionless journey as
well as elevated touchpoints throughout the customer trip will be paramount.
A self-motivated, assertive and strong team player, this role requires resourcefulness, creativity and
flexibility to multi-task and manage varying workloads/deadlines. As a senior member of the team,
you will lead by example, showing professionalism along with a positive mindset to help you
achieve whatever is required. The personality and passion you bring to this role and our team are
hugely important.
**RESPONSIBILITIES**
- Dealing directly with high profile clients you will maintain privacy and discretion at all
times
- One of the most exciting and varied roles in the business from pre-booking restaurant
reservations or a Michelin star private chef to arranging a helicopter picnic atop a glacier
or gluten-free birthday cake to the top of Kilimanjaro. You will thrive off challenging
requests and carry the more standard requests out with precision.
- Delight our clients, by curating unforgettable travel experiences and seamless journeys
- To continually liaise with product, reservations, suppliers and global connections to
ensure you have the most relevant, extraordinary and up to date information for clients
- To ‘look beyond’ the client’s requirements, by pro-actively seeking exciting and innovative
ways to deliver an exceptional holiday experience
- Proactively contact clients and agents to promote Carrier’s new and existing product
offerings and value propositions
- To build trust and credibility with our agent network as one of the best Concierge’s in the
business
- To be the first point of contact for all client/agent enquiries regarding any concierge
of our most valued relationships
- To build your own personal global connections that can help and influence client access
- Customer obsessed and service driven you will pride yourself on delivering an exemplary
concierge service to all clients’ post-sale
- Comfortable and confident under pressure, you will be able to meet deadlines required for
service requests within Carrier’s SLA timeframes
- Provide comprehensive concierge service to internal reservations teams
- Provide support and assistance for other teams, when necessary, with a ‘can do attitude’
- Proactively look for opportunities to enhance the customer journey at every touchpoint
- To maintain your own personal level of expertise, both technically and product knowledge,
which may include attending familiarisation trips
** REQUIREMENTS**
- Previous experience of demonstrating service excellence in the luxury sector
- Elite connections, relationships and tenacity to build on these
- Exceptional attention to detail
- A logical thinker and tenacious problem solver
- Excellent organisational skills
- Confident working under pressure, and be self-assured
- Strong multitasker, able to prioritise and manage varying workloads and priorities
- Excellent communication skills, both written and verbal, and the ability to speak with
high-net-worth agents / clients
- Proficient in Microsoft Office including Outlook, Word, and Excel
- Willingness to learn new skills, technology and adapt to change
- Good knowledge and understanding of the English language especially written English
- Desirable: knowledge of tour operator reservations system, Dolphin
**PACKAGE**
- Excellent base salary
- 23 days annual leave (increasing to 27 with length of service)
- Further company benefits include discounted personal travel, company pension scheme,
flexible working hours, cycle to work scheme and unpaid leave entitlement
** APPLICATIONS**
consideration.
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