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IT Specialist

1 month ago


Reading, Reading, United Kingdom Precise Placements Full time

Technical Support Professional - O365, Exchange, Azure Active Directory, Intune

Precise Placements are seeking a Technical Support Professional to join their Service Support Team on a 6-month Fixed Term Contract basis. The successful candidate will provide 1st line support for the firm, working closely with the 2nd line support team and other engineers.

This is an excellent opportunity for someone looking to start their IT career in a niche industry. The team is based across two sites, and the successful candidate will have access to a good support network for learning and development. Senior members of staff will also be engaged regularly, making good communication skills essential.

Main Responsibilities:

  • Respond to user queries and resolve technical issues in a timely and professional manner.
  • Log and update calls in the call logging system, including those received via email or in person.
  • Ensure core support hours are covered by answering the Service Desk phone promptly.
  • Carry out meeting room set-ups and AV equipment maintenance.
  • Foster a customer-focused and performance-driven culture within the IT Department.