IT Infrastructure Specialist
1 week ago
Job Description:
This is an exciting opportunity for a skilled IT Engineer to join our client in Reading. As a Systems Administrator/3rd Line IT Support, you will be responsible for providing technical support for the business and end-user devices.
The ideal candidate will have experience working with executives and be able to identify recurring problems and work towards root cause analysis with proactive preventative solutions. You will maintain expert-level knowledge of operating systems, standard applications, and computer hardware solutions.
Your key responsibilities will include:
- Troubleshooting problems with Windows-based workstations, custom applications, email, network, and peripheral equipment.
- Maintaining problem status/resolution information in ticketing databases.
- Collaborating with other IT teams to determine and resolve issues.
- Providing training, troubleshooting, and assistance with new joiner user setups.
- Prioritizing and escalating problems as required to the appropriate IT teams.
Requirements:
- Experience with Windows-based workstations, custom applications, email, network, and peripheral equipment.
- Expert-level knowledge of operating systems, standard applications, and computer hardware solutions.
- Ability to identify recurring problems and work towards root cause analysis.
- Proactive approach to preventative solutions.
- Excellent communication and teamwork skills.
What We Offer:
- A competitive salary of up to £45,000.
- A fantastic opportunity to elevate your career further.
- A collaborative and dynamic work environment.
About Us:
We are a leading recruitment agency specializing in IT jobs. Our team is dedicated to finding the best talent for our clients and supporting them throughout their careers.
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