Customer Service Expert
3 weeks ago
We are seeking a skilled Customer Service Expert to join our team at EE. As a key member of our customer support team, you will play a vital role in delivering exceptional customer experiences and ensuring that our customers receive the best possible service.
This is an exciting opportunity for someone looking to launch their career in customer service and make a real difference in people's lives. With full training and development, you will have the chance to learn new skills and progress your career with one of the UK's leading mobile network providers.
Based in Merthyr Tydfil, this permanent, full-time position comes with a competitive salary of £20,280 per annum, plus incentives throughout the year. You will also benefit from a range of perks, including discounts on EE and BT products, volunteering days, and access to our Smart working model.
In this role, you will be responsible for providing top-notch customer support through various communication channels, including phone, email, and social media. You will work closely with colleagues to resolve customer queries, identify solutions, and provide excellent service at every touchpoint.
You will be part of a dynamic and supportive team environment, where everyone is treated as an individual and valued for their unique strengths and perspectives. We believe in creating a completely personal environment where our employees feel empowered to grow and develop.
Key responsibilities:
- To deliver exceptional customer experiences through timely and effective resolution of customer queries
- To work collaboratively with colleagues to achieve shared goals and objectives
- To contribute to the ongoing improvement of our customer service processes and procedures
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Customer Service Representative Position
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