Customer Service Representative

2 days ago


Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time
Customer Service Advisor

Are you a detail-oriented and analytical individual with excellent communication skills? We are seeking a Customer Service Advisor to join our dynamic team at Charles Taylor.

Key Responsibilities:
  • Review and audit medical expenses to ensure compliance with regulatory requirements and internal policies.
  • Process travel insurance claims and invoices, ensuring accuracy and efficiency.
  • Coordinate logistical services for clients and negotiate medical invoices.
  • Provide exceptional customer service, responding to queries and resolving issues in a timely manner.
  • Work collaboratively with the team to achieve business objectives and optimize cost-effectiveness.
Requirements:
  • Excellent communication and analytical skills.
  • Ability to work in a high-pressure environment and meet deadlines.
  • Proficient computer skills and experience with in-house systems.
  • Strong attention to detail and ability to identify and resolve issues.
  • Team player with a proactive approach to problem-solving.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for learning and development, with a contributory pension scheme.
  • Free health cash plan and high-street rewards scheme.
  • Discounts on home and motor insurance.


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