Technical Solutions Architect

4 weeks ago

Linlithgow, West Lothian, United Kingdom Oracle Full time
Job Title: Technical Delivery Lead

This role is a critical part of our technical leadership team, responsible for providing technical guidance and support to our delivery teams to ensure high-quality service delivery to our customers.

Key Responsibilities:
  • Manage technical resolution of critical incidents and ensure timely resolution to minimize customer impact.
  • Work closely with customers, Technical Account Managers, and other stakeholders to understand customer needs and deliver tailored solutions.
  • Develop and maintain technical expertise in Oracle software products and engineered systems to provide expert-level support to customers.
  • Collaborate with cross-functional teams to identify and implement process improvements and best practices.
  • Provide technical leadership and guidance to junior team members to ensure they have the necessary skills and knowledge to deliver high-quality services.
Requirements:
  • At least 10 years of experience in a senior technical role within an IT support organization.
  • Expert-level expertise in Oracle software products and engineered systems.
  • Strong background and work experience in an IT support discipline.
  • Excellent written, verbal, and presentation communication skills in English.
  • Proven ability to work with English-speaking customers and Fortune 100 companies in pressured or escalation situations.
  • Excellent interpersonal skills and a collaborative working style.
  • Ability to challenge and debate issues of importance to the organization.
  • Persuasive with details and facts.
  • Delegate responsibilities effectively.
  • Experience in working internationally.
  • Continuous approach to self-improvement.
  • Degree in a relevant discipline or equivalent experience.
What We Offer:
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading technology company and make a real impact on our customers' success.

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