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Research Team Manager

2 months ago


Birmingham, Birmingham, United Kingdom KCGroup Full time
Outbound Research Team Manager

We are seeking an experienced Outbound Research Team Manager to join our team at KCGroup. As a key member of our research organization, you will be responsible for leading a team of home-based researchers and ensuring the successful delivery of our research projects.

Key Responsibilities:
  • Manage and mentor a team of researchers, providing guidance and support to ensure they meet their targets and deadlines.
  • Develop and implement training programs for researchers, including interviewer training and quality assurance reviews.
  • Collaborate with project teams to design and script questionnaires, and provide feedback on testing and implementation.
  • Ensure the quality of research data and provide regular reporting and analysis to stakeholders.
Requirements:
  • Proven experience in telephone survey interviewing and CATI software.
  • Leadership and management experience, with a track record of coaching and mentoring teams.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Competent in Excel and able to produce high-quality reporting and analysis.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional development and career progression.
  • A home-based role with 2 days per week required at our Birmingham-based office.