Research Team Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom KCGroup Full time
Outbound Research Team Manager

We are seeking an experienced Outbound Research Team Manager to join our team at KCGroup. As a key member of our research operations team, you will be responsible for managing and mentoring a team of home-based researchers.

Key Responsibilities:

  • Design and implement interviewer training programs
  • Lead and manage a team of researchers to achieve targets and deadlines
  • Provide coaching, motivation, and mentoring to team members
  • Manage quotas and ensure targets are met
  • Perform quality assurance reviews and provide feedback to team members
  • Provide regular analytics on progress
  • Monitor resource and staffing levels to ensure sufficient staffing levels

Requirements:

  • Experience with telephone survey interviewing skills and CATI software
  • Leadership/Management experience essential
  • Experience of coaching, motivating, and mentoring a team working towards achieving targets and deadlines
  • Competent with Excel to produce reporting and analysis
  • Highly organized and comfortable managing your own workload

What We Offer:

  • Salary of £28-35k DOE
  • Company pension scheme
  • Development and progression opportunities available
  • Home-based role with 2 days required onsite per week at our Birmingham-based office

For more information, please contact Reiss at KCGroup.



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