Research Team Manager
4 weeks ago
We are seeking an experienced Outbound Research Team Manager to join our team at KCGroup. As a key member of our research operations team, you will be responsible for managing and mentoring a team of home-based researchers.
Key Responsibilities:
- Design and implement interviewer training programs
- Lead and manage a team of researchers to achieve targets and deadlines
- Provide coaching, motivation, and mentoring to team members
- Manage quotas and ensure targets are met
- Perform quality assurance reviews and provide feedback to team members
- Provide regular analytics on progress
- Monitor resource and staffing levels to ensure sufficient staffing levels
Requirements:
- Experience with telephone survey interviewing skills and CATI software
- Leadership/Management experience essential
- Experience of coaching, motivating, and mentoring a team working towards achieving targets and deadlines
- Competent with Excel to produce reporting and analysis
- Highly organized and comfortable managing your own workload
What We Offer:
- Salary of £28-35k DOE
- Company pension scheme
- Development and progression opportunities available
- Home-based role with 2 days required onsite per week at our Birmingham-based office
For more information, please contact Reiss at KCGroup.
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