Service Engineer

4 days ago


SunburyonThames, Surrey, United Kingdom Johnson Controls Full time

At Johnson Controls, we're passionate about making a positive impact on the lives of people all over the world. Our team of dedicated professionals is committed to providing the most advanced security solutions, protecting people and the environment, and giving back to the communities we serve.

We're at the forefront of cutting-edge solutions that protect homes and businesses. To stay ahead of the competition, we're constantly evolving. We need people who think the same, people with the desire to play their part in making the world a safer place.

Job Summary

As a Service Engineer for our ADT brand, you'll be involved in servicing Security Systems, including CCTV and Access Control Systems. You'll work to industry standards, providing exceptional customer service with industry-leading technical knowledge. We're looking for engineers who can identify and rectify problems before they occur.

Key Responsibilities

  • Provide excellent customer service to exceed the expectations and requirements of both internal and external customers, establishing and maintaining effective relationships with customers.
  • Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
  • Ensure your time is managed efficiently and jobs are prioritized correctly.
  • Correctly complete Engineer work reports, handover certificates/BSIA certificates or checklists as appropriate.

Requirements

  • Experience within the Fire & Security industry.
  • Driving license.
  • Ability to lift and climb ladders.
  • Previous experience working in a customer-facing environment.

What We Offer

  • Competitive basic salary with excellent additional earnings potential.
  • Overtime & Call Out opportunities.
  • Travel Time – Averaging 3% of basic salary.
  • Engineering Commission scheme – Averaging 7% of basic salary.
  • Sales referral incentive scheme.
  • Pension – we match up to 7%.
  • 25 days holiday plus bank holidays.
  • Company Vehicle, uniform, all PPE, tools, and ongoing training provided.
  • Industry-leading Health & Safety and an employee assistance program.
  • Career progression opportunities – newly introduced Engineering career ladder 2022.
  • Our team average 20+ years length of service.
  • The opportunity to become a valued member of our Winning Team.
  • Staff referral scheme up to £2,000.
  • Rewards & recognition programs.

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