Customer Service Representative

1 month ago

Bristol, Bristol, United Kingdom RAC Full time
RAC Reception Handler Job Description

RAC is seeking a skilled Reception Handler to join our team in Bradley Stoke. As a key member of our team, you will be responsible for handling inbound calls from customers and supporting the Legal Advisory team to meet service levels and business objectives.

Key Responsibilities:
  • Accurately record personal details on RAC systems and ensure all activity is logged on the relevant case management system.
  • Communicate with members, insurance companies, and internal departments by telephone, email, and post to assist the provision of legal advice efficiently and professionally.
  • Validate LEI policies using various means to support the Legal Advisors with their call backs.
  • Work to standards of the Financial Conduct Authority, Data Protection, and other relevant legislation, ensuring a regulated role and subject to PCI compliance activity.
  • Assist with administration tasks such as collating, keying, and maintenance of management information, including the validation of relevant policy information.
Requirements:

The successful candidate will have a working knowledge of legal and insurance queries in a financial services team and experience of working within a call centre and handling queries over the telephone. You will be expected to provide communication both written and oral and have a good understanding of Microsoft packages.

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